German speaking Export Customer Service Executive

The Language Business; Greater London; On-site; GBP 28,000 - 30,000; Full time

Job summary

A leading international company in South West London is seeking a German Speaking Customer Service Executive to provide full B2B support to German clients. Responsibilities include placing orders, resolving queries, handling complaints, and supporting the Export Sales Teams. Ideal candidates must be fluent in German, have customer service experience, and excellent communication skills. The position offers a salary of £28,000 - £30,000 depending on experience and includes benefits.

Qualifications

• Fluent in German is essential; another language is an advantage.
• Previous customer service or administrative experience is essential.
• Must be a clear and confident communicator.
• Able to prioritize and meet deadlines under pressure.

Responsibilities

• Placing customer orders for products.
• Advising customers on orders and finding solutions.
• Dealing with customer complaints.
• Liaising with courier and freight companies.
• Monitoring efficiency of export operations.
• Providing support to Export Sales Teams.

Skills

Fluent German

Fluency in another language (Spanish, Italian, French)

Customer service experience

Clear communication

Ability to prioritize and work under pressure

Job description

GERMAN SPEAKING CUSTOMER SERVICE EXECUTIVE

LANGUAGES

FluentGerman is essential.Fluencyalsoinanotherlanguage(ideallySpanish,Italian,Frenchbutalllanguagesconsidered)isanadvantagebutnotessential

LOCATION

South West London (zone 3) - THIS ROLE IS BASED IN THE OFFICE MONDAY TO FRIDAY

SALARY

£28,000 - £30,000

COMPANY AND BACKGROUND

Our client is a world leading exporter of some of the world’s most recognised brands in the luxury goods sector.

JOB RESPONSIBILITIES

This is a fantastic opportunity to join a fairly small but very friendly and supportive international customer service team as their German speaking Export Customer Service Executive.

You will be responsible for offering full B2B support to German speaking clients, agents and distributors and will include the following duties and responsibilities:

The typical job responsibilities will include:

• Placing customer orders for products
• Advising customers of queries on orders and finding solutions for them
• Dealing with customer complaints
• Liaising with courier and freight companies
• Monitoring the efficiency of the export operations in the territories you are responsible for
• Providing support to the Export Sales Teams

CANDIDATE EXPERIENCE / SKILLS

• FluentGerman is essential.Fluencyalsoinanotherlanguage(ideallySpanish,Italian,Frenchbutalllanguagesconsidered)isanadvantagebutnotessential
• Previous customer service experience or administrative experience is essential
• A clear and confident communicator
• Effective at prioritising and able to work to deadlines and under pressure

SALARY

£28,000 - £30,000 pa depending on experience plus benefits

WORKING HOURS ARE MONDAY TO FRIDAY, ALTERNATING BETWEEN 8.00 - 16.00 OR 9.00 - 17.00

CONTACT: Lisa Grimes