Complaints jobs in United Kingdom

Company: Guy Carpenter

Description:

We are seeking a motivated and dynamic individual with strong data analysis skills to join the Project Team within Guy Carpenter Global Specialties (GS). This role will be based in London. This is a hybrid role that has a requirement of working at least three days a week in the office.

This hands‑on Project Management role offers a unique opportunity to gain first‑hand experience in executive operations and strategic decision‑making within a fast‑paced corporate environment. The successful candidate will work closely with the GS Chief of Staff / Head of Operations and Senior Leadership Team providing support in various project management and administrative will also be comfortable working with Data / MI and possess excellent analytical and numeracy skills.

The GC Global Specialties Division is an industry leading broking division providing reinsurance broking solutions to clients across the world with a core offering in London, New York, Bermuda and Singapore.

• The Project Team within Global Specialties is responsible for the implementation of the GC and GS Strategy working closely with the Specialties teams: Broking Analytics Strategic advisory strategy and our Client Support services team.
• This exposure will give you a rounded understanding and appreciation for Guy Carpenter and the world of reinsurance broking.

• Assist in the planning execution and monitoring of project activities ensuring alignment with project goals and timelines.
• Collaborate with colleagues across GC to gather and analyse data prepare reports and present findings to stakeholders.
• Participate in project meetings taking notes and tracking action items to ensure follow‑up.
• Help coordinate communication between project stakeholders ensuring timely updates and information sharing.
• Support the design and creation of Management Information (MI) reporting and provide meaningful insights to leadership team on the operational statuses of the teams.
• Conduct research on industry trends best practices and competitor activities to inform project strategies.
• Support the development of project plans status reports and meeting minutes.
• Contribute to continuous improvement initiatives by providing feedback and suggestions based on project experiences.

• Educated to degree level or equivalent within a numeracy related subject such as Maths Computer Science Business Analysis etc.
• Ability to work with a wide range of technology from internal databases to Microsoft office (Excel Word and PowerPoint).
• Excellent attention to detail.
• Strong verbal and writing skills.
• A proactive self‑starter with superior organisational skills including the ability to prioritise work when deadlines are tight.
• Strong interpersonal skills for developing constructive stakeholder relationships.
• Ability to adapt and be flexible to the changing demands of the business.
• Right to Work in the UK is required.

• Experience using data or statistical tools such as Power BI Tableau R Python.
• Exceptional problem‑solving skills and strong business acumen alongside a natural affinity with numbers and finance.

• We help you be your best through professional development opportunities interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues clients and communities.
• Our scale enables us to provide a range of career opportunities as well as benefits and rewards to enhance your well‑being.

Guy Carpenter a business of Marsh McLennan (NYSE : MMC) is a leading global risk advisory and reinsurance specialist and broker. Marsh McLennan is a global leader in risk strategy and people advising clients in 130 countries across four businesses: Marsh Guy Carpenter Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90000 colleagues Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information visit or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background civil partnership status disability ethnic origin family duties gender orientation or expression gender reassignment marital status nationality parental status personal or social status political affiliation race religion and beliefs sex / gender sexual orientation or expression skin color or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments please contact us at

Marsh McLennan is committed to hybrid work which includes the flexibility of working remotely and the collaboration connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office‑based teams will identify at least one anchor day per week on which their full team will be together in person.

Required Experience: Senior IC

• Compliance Management
• Customer Retention
• Quality Assurance
• Customer Service
• Extensive Knowledge
• Account Management
• Front Office
• Telephone Calls
• Needs Analysis
• Cold calls
• Business Relationships
• Customer Complaints
• Sales Goals
• Sales Process
• New Clients

Employment Type: Full-Time

Experience: years

Vacancy: 1