Oxford Student Services Advisor

AIFS Abroad; Oxford; On-site; GBP 25,000 - 30,000; Full time

Job summary

An international educational organization has a vacancy for a Student Services Advisor in Oxford. This role involves working with a Programme Manager to plan and deliver programmes for American students. Key responsibilities include arranging cultural activities, assisting students with daily living, and handling emergencies. Ideal candidates will be recent graduates with strong communication skills and a passion for international education. The position offers a unique opportunity to contribute to enriching students' experiences abroad.

Qualifications

• Strong communication skills for effective interaction with students and faculty.
• Numeracy skills for managing expenditure records.
• Ability to work flexibly and prioritize tasks.

Responsibilities

• Plan and deliver customized faculty-led programmes in Oxford.
• Assist with the smooth running of AIFS Programmes.
• Welcome students on arrival and provide orientation.

Skills

Excellent communication skills

Problem-solving initiative

Interpersonal skills

Ability to work independently and in teams

Proficiency with Microsoft Office

Education

Educated to degree level or equivalent

Job description

AIFS Abroad has a vacancy for a Student Services Advisor in Oxford. The role will be to work with a London-based Programme Manager in the effective planning and delivery of AIFS Abroad programmes in Oxford, for Spring and Summer 2026. Please note hours may vary month on month, depending on workload.

As an AIFS Student Services Advisor you will arrange cultural activities and excursions, as well as assist the students with day to day living in their new home, ensuring effective planning and delivery of AIFS programmes. This position would suit a recent graduate who has an interest in international education and ideally who studied abroad.

Responsibilities

• Work with a London based AIFS Programme Manager to plan and deliver customized faculty-led programmes in Oxford.
• Assist in the smooth running of AIFS Programmes on the scheduled itinerary – including confirming, facilitating and occasionally paying for guides, coaches, visits, sightseeing, guest lectures, etc. using funds provided by AIFS.
• Welcome students on arrival at the airport, check them into their housing and provide an orientation presentation (which will be supplied by the Programme Manager)
• Deliver information services, a cultural program, the scheduled itinerary, and counselling/advice to visiting American students (and faculty).
• Accompany and lead the group on all scheduled fieldtrips and excursions on the scheduled itinerary, where necessary (professional tour guides will be provided for tours).
• Be available to handle specific personal problems and concerns of individual students as they arise, such as transport logistics, lost passports and illnesses, with the advice and support of the other AIFS staff.
• Respond to emergency situations in Oxford as needed, working with the London-based duty officer.
• Represent AIFS in a professional manner to both clients (the group) and suppliers (guides, hotels, restaurants, etc.) and to respond appropriately to any concerns or complaints made by a supplier about your group’s behaviour.
• Manage any issues or changes relating to housing, classrooms, transportation or other Programme components as required.
• Provide local information and advice, including suggesting and, where possible, facilitating activities and events for the group outside of the scheduled itinerary.
• Any other duties as required to respond to the needs and requests of your group, to ensure its safety and deal with situations that may arise.

Skills Required

Essential

• Educated to degree level or equivalent.
• Knowledge of living in Oxford
• Excellent communication skills, both written and oral.
• Numeracy and ability to maintain records of expenditure.
• Ability to demonstrate initiative and think creatively to resolve problems.
• Well-developed interpersonal skills and a confident and helpful manner to relate to U.S. faculty and students in a customer service role.
• Ability to work both independently and as part of a small team and larger site-based team.
• Commitment to quality, flexibility, good interpersonal skills, ability to prioritise.
• Proficiency with Microsoft office programs.

Desirable

• Experience living, working or studying abroad.
• Experience of working in Higher Education and/or the study abroad field.

How to apply

Please send a current CV and covering letter detailing your suitability for the role to [e-mail] by Friday, January 9, 2026. Interviews will take place on a rolling basis.

Applicants must be able to provide documentary evidence of their eligibility to work in the UK.