Luxury Client Advisor — Omnichannel & VIP Experience

PradaGroup; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading luxury brand in Greater London is recruiting a Client Advisor to deliver exceptional customer experiences and foster meaningful relationships. The ideal candidate should have prior experience in luxury service, be adept in building client relationships, and possess excellent communication skills. The role includes meeting sales targets, utilizing digital tools for customer engagement, and resolving complaints. This position promotes teamwork in an inclusive environment aimed at ensuring professional growth.

Qualifications

• Experience within a luxury or premium brand.
• Ability to work in a team and independently.
• Strong interpersonal skills.

Responsibilities

• Provide an exceptional luxury customer experience.
• Meet individual and team sales targets.
• Utilize digital tools for an integrated experience.
• Resolve customer complaints effectively.
• Conduct customer meetings in person or online.

Skills

Luxury customer service

Building long-lasting relationships

Team collaboration

Excellent communication

Fluency in English

Job description

A leading luxury brand in Greater London is recruiting a Client Advisor to deliver exceptional customer experiences and foster meaningful relationships. The ideal candidate should have prior experience in luxury service, be adept in building client relationships, and possess excellent communication skills. The role includes meeting sales targets, utilizing digital tools for customer engagement, and resolving complaints. This position promotes teamwork in an inclusive environment aimed at ensuring professional growth.