Collection jobs in United Kingdom

What is the opportunity? Located in the Channel Islands or London the Strategic Performance Manager is responsible for delivering key priorities related to the measurement and reporting of business performance. Delivering effective and consistent analysis and reporting at the Wealth Management Europe (WME) level and at line of business and product level. This role supports “telling the story” of Wealth Management to drive enhanced decision making.

RBC’s expectation is that all employees and contractors will work in the office with some flexibility to work up to 1 day per week remotely, depending on working arrangements.

• Delivers the collection and collation of relevant management information to ensure delivery and maintenance of a consistent set of strategic performance reports for each Product Group and for WME overall.
• Develops presentation and information decks as required to support enhanced decision making.
• Supports the annual WME strategy and business planning cycle as necessary (ensuring that required information and deliverables are collected, created, summarized and presented).
• Delivers improvement of lagging / leading KPIs as required.
• Supports the maintenance and on-going development of the WME Governance Framework.
• Delivers and supports ad hoc analytics as required (client, product, competitive, etc.).
• Looks within and outside RBC for best practices in driving ideas and execution of initiatives.
• As required, leverages industry information to driver benchmarking of RBC competitors.
• Ensures initiatives maintain the link we between business strategy and outcomes.
• Drives a partnership focused style with product and functional teams.
• Use creativity to solve stakeholder problems and generate value-add insight.
• Acts as an ambassador for Strategic Performance, building strong relationships with stakeholders and teams.

Must-have

• Proven experience in Financial Services/related discipline.
• Experience within Finance, Strategy and/or Operations.
• Relationship Management/Business Development skills.
• Curiosity and critical thinking applied to data interpretation and analysis.
• Business writing skills including framing/story telling.
• Competent Excel skills.
• High level of accuracy and attention to detail.

Nice-to-have

• Full/part qualified in a professional qualification (ACA/ACCA/CIMA/IMC etc.).

We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses, flexible benefits and competitive compensation.
• Leaders who support your development through coaching and managing opportunities.
• Opportunities to work with the best in the field.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.

RBC Group does not accept agency resumés. Please do not forward resumés to our employees, nor any other company location. RBC Group only pay fees to agencies where they have entered into a prior agreement to do so and in any event do not pay fees related to unsolicited resumés. Please contact the Recruitment function for additional details.

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Commercial Acumen, Communication, Critical Thinking, Decision Making, Group Problem Solving, Long Term Planning, Negotiation, Organizational Change Management, Professional Presentation

Address: 100 Bishopsgate, London

City: London

Country: United Kingdom

Work hours/week: 35

Employment Type: Full time

Platform: WEALTH MANAGEMENT

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-11-04

Application Deadline: 2025-11-19

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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