Guest Services Supervisor

Exclusive Hotels; Coventry; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prestigious hotel group in Coventry is seeking a dedicated Guest Services Supervisor to oversee front desk operations and enhance guest experiences. The ideal candidate possesses strong leadership and communication skills, with a hands-on approach to managing daily operations. This role offers a competitive salary and excellent benefits in a dynamic hospitality environment.

Benefits

Meals on duty

Training and development opportunities

Discounts across properties

Wellbeing support

Qualifications

• Previous experience in a front-of-house or guest services role.
• Natural leader with a hands-on approach.
• Ability to work flexible shifts including weekends.

Responsibilities

• Supervise daily front desk operations.
• Support and guide the Guest Services team.
• Handle guest enquiries and complaints.

Skills

Strong communication skills

Leadership

Multitasking

Customer service

Tools

Hotel systems

Job description

Job Information

Job Type: Permanent | Job Sector: Admin, Secretarial | Region: West Midlands | Location: Coventry | Salary: Competitive salary plus fantastic benefits | Posted: 06/11/2025 | Recruiter: Exclusive Hotels | Job Ref: exclusive/TP/230895/7301

About the Role

Are you passionate about delivering exceptional guest experiences? Ansty Hall, a charming Georgian manor house set in the heart of the Warwickshire countryside, is looking for a confident and service-driven Guest Services Supervisor to join our front-of-house team. With its elegant interiors and welcoming atmosphere, Ansty Hall is a popular destination for leisure stays, weddings, and corporate events. If you thrive in a fast-paced hospitality environment and love creating memorable moments for guests, we’d love to hear from you.

Responsibilities

• Supervise daily front desk operations, ensuring a seamless guest journey from check-in to check-out.
• Support and guide the Guest Services team, providing coaching and feedback.
• Handle guest enquiries and complaints promptly and professionally.
• Liaise with housekeeping, food & beverage, and other departments to ensure guest needs are met.
• Monitor reservations and occupancy levels, assisting with room allocations and upgrades.
• Maintain high standards of presentation and service across all guest-facing areas.
• Assist with training new team members and promoting a culture of excellence.

Requirements

• Previous experience in a front-of-house or guest services role, ideally within a hotel or hospitality setting.
• Strong communication and interpersonal skills.
• A natural leader with a hands‑on approach and positive attitude.
• Organised, reliable, and able to multitask under pressure.
• Passionate about delivering outstanding guest experiences.
• Flexible to work shifts including evenings, weekends, and public holidays.
• Familiarity with hotel systems (e.g., Opera or similar) is desirable.

What We Offer

• Competitive salary.
• Meals on duty.
• Training and development opportunities.
• Discounts across our collection of properties.
• Wellbeing support and employee assistance programme.
• Opportunities to contribute to sustainability and community initiatives.
• A supportive, inclusive team culture where your contribution is valued.

Additional Information

We’re proud to be a BCorp certified business, committed to using our company as a force for good—balancing purpose with profit, and putting people and planet at the heart of everything we do.

Eligibility: Applicants must have the right to live and work in the UK.

Ready to take the next step in your hospitality career? Apply today and become part of the Ansty Hall story.

Contact Details

• Exclusive Hotels
• Tel: [phone]
• Contact: Jennifer Coll
• Email: [e-mail]