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Part Time Customer Care Administrator
Job summary
A reputable house builder in Leeds seeks a Customer Care Administrator on a part-time basis (21 hours/week) to support the Customer Care team. Responsibilities include maintaining customer logs, administrative support, liaising with subcontractors, and coordinating with procurement. Ideal candidates will have admin experience, strong IT skills, and a background in construction is advantageous. This position offers flexibility and potential travel between offices and sites.
Qualifications
- Admin experience in a fast-paced setting.
- Strong IT skills required, especially in Microsoft Office.
- Background in construction or homebuilding is a plus.
Responsibilities
- Keep internal Customer Care logs updated and accurate.
- Support the team with admin tasks.
- Act as a liaison between subcontractors and the business.
- Coordinate with procurement for material orders when required.
- Track and follow up on completion documents.
- Issue welcome letters and information packs post-legal completion.
- Work closely with Site Managers to ensure timely completion of remedial tasks.
- Compile weekly updates and share with relevant teams.
- Maintain thorough, organised records across all files.
Skills
Tools
Elvet Recruitment are working with a successful and trusted House Builder looking for a Customer Care Administrator in the Leeds Area on a Permanent Part Time basis.
Reporting to the Head of Customer Care, you will play a key role in supporting the Customer Care team.
- Keep internal Customer Care logs updated and accurate.
- Support the team with admin tasks—responding to emails, handling documents, filing, and more.
- Act as a liaison between subcontractors and the business to ensure maintenance work is completed, including invoice processing and applying charges where needed.
- Coordinate with procurement for material orders when required.
- Track and follow up on completion documents.
- Issue welcome letters and information packs post-legal completion.
- Work closely with Site Managers to ensure timely completion of remedial tasks.
- Compile weekly updates and share with relevant teams.
- Maintain thorough, organised records across all files.
- Admin experience in a fast-paced setting.
- Background in construction or homebuilding is a plus.
- Strong IT skills, especially in Microsoft Office.
- Embraces diversity and inclusive workplace practices.
- Flexible, part-time position (21 hours / week).
- Travel may be required between office and development sites.
- Competitive salar...
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.