Part Time Customer Care Administrator

Elvet Recruitment; Leeds; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A reputable house builder in Leeds seeks a Customer Care Administrator on a part-time basis (21 hours/week) to support the Customer Care team. Responsibilities include maintaining customer logs, administrative support, liaising with subcontractors, and coordinating with procurement. Ideal candidates will have admin experience, strong IT skills, and a background in construction is advantageous. This position offers flexibility and potential travel between offices and sites.

Qualifications

• Admin experience in a fast-paced setting.
• Strong IT skills required, especially in Microsoft Office.
• Background in construction or homebuilding is a plus.

Responsibilities

• Keep internal Customer Care logs updated and accurate.
• Support the team with admin tasks.
• Act as a liaison between subcontractors and the business.
• Coordinate with procurement for material orders when required.
• Track and follow up on completion documents.
• Issue welcome letters and information packs post-legal completion.
• Work closely with Site Managers to ensure timely completion of remedial tasks.
• Compile weekly updates and share with relevant teams.
• Maintain thorough, organised records across all files.

Skills

Admin experience

Strong IT skills

Background in construction

Tools

Microsoft Office

Job description

Elvet Recruitment are working with a successful and trusted House Builder looking for a Customer Care Administrator in the Leeds Area on a Permanent Part Time basis.

Reporting to the Head of Customer Care, you will play a key role in supporting the Customer Care team.

What You’ll Be Doing :

• Keep internal Customer Care logs updated and accurate.
• Support the team with admin tasks—responding to emails, handling documents, filing, and more.
• Act as a liaison between subcontractors and the business to ensure maintenance work is completed, including invoice processing and applying charges where needed.
• Coordinate with procurement for material orders when required.
• Track and follow up on completion documents.
• Issue welcome letters and information packs post-legal completion.
• Work closely with Site Managers to ensure timely completion of remedial tasks.
• Compile weekly updates and share with relevant teams.
• Maintain thorough, organised records across all files.

What We’re Looking For :

• Admin experience in a fast-paced setting.
• Background in construction or homebuilding is a plus.
• Strong IT skills, especially in Microsoft Office.
• Embraces diversity and inclusive workplace practices.

Role Information :

• Flexible, part-time position (21 hours / week).
• Travel may be required between office and development sites.
• Competitive salar...