Assistant Manager jobs in Regno Unito

Our Bar Supervisors play a key part supporting the front of house operation at Salisbury Arts Centre and Salisbury Playhouse and we are now looking to hire a permanent part time Bars Supervisor to assist with cellar and stock management. Working with our front of house staff, you will be part of the enthusiastic team delivering exceptional hospitality at both venues.

Shifts are evenings and weekends on a rota system. Please note we can only employ staff aged 18 or over due to the nature of the role.

Key Responsibilities

Customer Service
- To meet, greet, direct and serve customers.
- To ensure the highest levels of customer service in the Bar areas, working with the - Front of House Management team to deliver the complete customer experience to
visitors.
- To be correctly attired upon on duty (Wiltshire Creative branded top and smart
black trousers).
- To be courteous and professional with colleagues and work to maintain a friendly
and professional atmosphere.

Bars Supervision
- To handle and account for monies and receipts, including cash floats and till
reconciliation.
- To practice good cellar management including care of the draught beer system.
- To monitor and replenish stock levels, ensuring rotation.
- To order all bar stock, ensuring sufficient stock is in place to maximise revenue
while not over-ordering.
- To supervise casual bar staff on shift ensuring standards of service are maintained
and escalating issues to the front of house management team.

Housekeeping
- To ensure overall cleanliness of the bar and service area.
- To remove regularly all empty glasses, bottles, crockery and cutlery from the Front
of House service areas if required and ensure Front of House areas are kept
clean and tidy.
- To clean glasses and replenish to aid quick service before and after the interval.
- With the Facilities Team, to ensure that departmental equipment is well serviced
and maintained.

Safety & Security
- To ensure you are aware of appropriate licensing regulations (and to enquire if
unsure).
- To follow correct health and safety procedure and report issues to your line
manager.

General
- To always act in the best interests of Wiltshire Creative.
- To take positive action to promote Equal Opportunities in all aspects of the work of
Wiltshire Creative.
- To agree to abide by Wiltshire Creative’s policies, as set out in the Staff Handbook.
- To maintain confidentiality in all areas relating to Wiltshire Creative.
- To maximise income and minimise expenditure wherever possible.
- To be flexible and to undertake any other reasonable duties as requested by
Management.

About You
- A proven commitment to quality customer care with a flair for dealing with the
public.
- Ability to work as part of a team.
- Excellent interpersonal and communications skills.
- Aware of the profitability of the business.
- Work evenings and weekends as scheduled.
- Excellent personal hygiene, presentation and time keeping.
- Availability over busy periods such as Christmas and New Year
- Front of House Bar service experience
- Cellar management experience would be preferred