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Debt and Benefits Specialist Adviser

Letchworth Garden City; Hybrid working as agreed with Line Manager

Salary: £28,922 plus up to 5% matched pension contribution

Contract: Full time; 1-year fixed term contract; Extension dependent on funding

About Our Client

Our client offers confidential advice online, over the phone, and in person, for free, to residents of North Herts. They provide essential support and guidance to people facing financial challenges, helping them navigate debt and benefits issues with confidence and dignity.

The Role

They are seeking a dedicated and knowledgeable Debt and Benefits Specialist Adviser to join their team. In this role, you will provide expert advice and support to clients, helping them manage their financial situations and access the benefits they are entitled to. Your work will directly impact the lives of vulnerable individuals and families, empowering them to achieve financial stability.

Key Responsibilities:

• Provide advice up to casework level on debt management, financial capability and welfare benefits, ensuring that the work conforms to required quality standards.
• Research and apply debt strategy, options and implications, so that clients can make informed decisions.
• Act for clients where necessary or make appropriate referrals.
• Maintain accurate and confidential client records.
• Keep up to date with relevant legislation and policy changes.
• Meet project targets, keeping accurate data for statistical and reporting purposes.
• Ensure all work conforms to their systems and procedures.

About You:

• Knowledge in all areas of money advice, financial capability and welfare rights.
• Strong understanding of UK welfare benefits system and debt solutions.
• Excellent communication and interpersonal skills.
• Good practical knowledge of IT systems for case recording, internet/emails, and online resources.
• Ability to understand statistics and check accuracy of calculations.
• Ability to work independently and as part of a team.
• Certified DRO Intermediary is desirable.

What They Offer:

• A supportive and inclusive work environment.
• Access to their Employee Assistance Programme and wellbeing offering.
• Opportunities for professional development and training.
• Flexible working arrangements to promote work-life balance.
• The chance to make a meaningful impact in the community.

If you click apply you will be asked for your contact details, and they will be in touch to submit with a full job pack.