Customer Care Coordinator

Wheatstone Solutions; Norwich; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading house builder in Norwich is seeking a Customer Care Coordinator. The role involves providing exceptional customer service, addressing homeowner queries post-sale, and coordinating with construction teams to resolve defects. The ideal candidate will have a background in house building or property management, excellent communication skills, and strong attention to detail. This permanent position offers a salary starting at £28,000 and is a great opportunity to enhance customer satisfaction.

Qualifications

• Customer Service experience within the House Building/Construction/Maintenance Contractor industry.
• Excellent communication skills.
• Excellent attention to detail.

Responsibilities

• Deliver excellent customer care service after the sale.
• Understand and discuss defects within properties.
• Provide support and advice to sub-contractors.
• Coordinate with Site or Constructions teams for customer queries.
• Take ownership of homes and ensure timely work execution.

Skills

Customer Service experience in House Building/Construction

Excellent communication skills

Attention to detail

Job description

Customer Care Coordinator – £28,000+ – Norwich – Permanent

A new permanent opportunity has arisen for a Customer Care Coordinator to join my client, a House Builder, based in the Norwich area. This role involves providing an excellent level of Customer Service meeting needs of homeowners after sales.

Role

• Reporting to the Head of department you will deliver an excellent level of customer care service meeting the needs of homeowner after the sale.
• Understanding and discussing defects that arise within the properties to ensure the relevant trades are appointed.
• Provide support and advice to sub-contractors.
• Speak with Site or Constructions teams as necessary to ensure customers\' queries are answered accurately, efficiently and consistently.
• Take ownership of the homes covered and customers you work with, offering assistance and being proactive to ensure works are carried out on time and to the expectations of the client.

Key Skills

• Customer Service experience within the House Building/Construction/Maintenance Contractor industry or experience within Lettings / Property Management.
• Excellent communication skills.
• Excellent attention to detail.

Contact

For more information please apply below or contact Chris Ellis at Wheatstone Solutions.