Customer Service Assistant

Mole Valley Farmers; Romsey; On-site; GBP 40,000 - 60,000; Part time

Job summary

A renowned retail company is seeking a part-time Customer Service Assistant in Romsey. In this role, you'll provide outstanding service to ensure a great shopping experience while supporting store operations and product availability. No prior experience is needed as full training is provided. The ideal candidate should possess strong retail disciplines and a passion for helping customers. Benefits include a contributory pension, staff discounts, and training opportunities.

Benefits

Scottish Widows contributory pension

Up to 25% staff discount

Free parking on site

33 days of annual leave

Excellent training and development opportunities

Plenty of career progression opportunities

Life Assurance

Employee Assistance Programme

Qualifications

• No previous experience required, full training will be provided.
• Passion for customer service is a must.
• Awareness of Health & Safety and GDPR compliance.

Responsibilities

• Deliver excellent customer service.
• Support the store team in maximizing sales opportunities.
• Process goods inwards and maintain stock accuracy.
• Ensure visual merchandising standards are met.

Skills

Strong retail disciplines

Good IT skills

Excellent communication skills

Confident and approachable attitude

Ability to manage pressure

Flexible and adaptable

Job description

Application Deadline: 6 February 2026

Department: Retail

Location: Romsey

Compensation: £10.00 - £12.21 / hour

Description

We’re looking for a friendly and customer-focused Customer Service Assistant to join our team. This is a key role in creating an exceptional shopping experience for our customers. If you’re passionate about retail, enjoy helping people, and thrive in a fast-paced environment, we’d love to hear from you.

About The Role

Contract: Permanent

Hours: Part-time

Hours of Work: 20 Hours per week, working Thursday, Friday & Saturday

As a Customer Service Assistant, you’ll play an important part in maximising store performance by delivering outstanding service and supporting the presentation and availability of products. From assisting with stock management to offering knowledgeable advice, you’ll ensure every interaction reflects our values: Customer First, Honest, Committed, Knowledgeable, Courageous, and Innovative.

Key responsibilities include:

• Delivering excellent customer service that is friendly, respectful, and solution-focused
• Supporting the store team in maximising sales opportunities through product knowledge
• Taking ownership of a designated department and driving sales through merchandising and promotions
• Reviewing stock levels and adjusting seasonally to meet customer needs
• Processing goods inwards and maintaining stock file accuracy
• Ensuring visual merchandising standards are met and the store is well-presented
• Becoming proficient in cash handling and following company procedures
• Working in line with health & safety guidelines and GDPR compliance

About You

• No previous experience required, full training will be provided
• Strong retail disciplines and a passion for customer service
• Good IT skills and ability to manage systems accurately
• Awareness of Health & Safety and GDPR compliance
• Excellent communication and interpersonal skills
• Confident, enthusiastic, and approachable attitude
• Ability to work under pressure and manage multiple priorities
• Flexible and adaptable to meet the needs of the business
• You’ll be proactive, approachable, and solution-focused, with a team-oriented attitude. A passion for delivering outstanding customer service and supporting store success is key.

What We Offer

• 📈 Scottish Widows contributory pension – company will match up to 5%
• 🛍️ Up to 25% staff discount in store
• 🚗 Free parking on site
• 🌴 33 days of annual leave, including bank holidays (pro-rated for part-time staff)
• 📚 Excellent training and development opportunities
• 🪜 Plenty of career progression opportunities
• 👨👩👧👦 Life Assurance
• 🗣️ Employee Assistance Programme with Retail Trust