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Customer Service Apprentice — Earn Level 3 Qualification
Résumé du poste
A global financial services leader is seeking a Customer Service Apprentice in Bournemouth to provide support for clients and internal partners. This role involves resolving client issues, troubleshooting technical matters, and participating in a comprehensive training program. Applicants should have 5 GCSEs, including English and Mathematics, and be self-motivated, with strong communication skills. The position offers exposure to various banking office aspects and guidance from a mentor as part of their career development.
Qualifications
- Achieved or predicted to achieve 5 GCSEs (or equivalent) at grade 4 or above, including English and Mathematics.
- Must meet the eligibility criteria for Apprenticeship Levy Funding.
- Willingness to work schedules during operating hours, including bank holidays.
Responsabilités
- Provide first-call resolution by answering client calls, identifying and analysing information.
- Resolve client issues and concerns expediently, adhering to business policies.
- Troubleshoot technical issues.
Connaissances
Formation
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.