Customer Service Apprentice — Earn Level 3 Qualification

JPMorgan Chase & Co.; Bournemouth; On-site; GBP 20,000 - 25,000; Full time

Job summary

A global financial services leader is seeking a Customer Service Apprentice in Bournemouth to provide support for clients and internal partners. This role involves resolving client issues, troubleshooting technical matters, and participating in a comprehensive training program. Applicants should have 5 GCSEs, including English and Mathematics, and be self-motivated, with strong communication skills. The position offers exposure to various banking office aspects and guidance from a mentor as part of their career development.

Qualifications

• Achieved or predicted to achieve 5 GCSEs (or equivalent) at grade 4 or above, including English and Mathematics.
• Must meet the eligibility criteria for Apprenticeship Levy Funding.
• Willingness to work schedules during operating hours, including bank holidays.

Responsibilities

• Provide first-call resolution by answering client calls, identifying and analysing information.
• Resolve client issues and concerns expediently, adhering to business policies.
• Troubleshoot technical issues.

Skills

Good knowledge of French or another European Modern Foreign Language

Excellent verbal and written communication skills

Ability to multitask and demonstrate flexibility

Self-motivated and able to work in team settings

Knowledge of computer software systems like Microsoft Office

Education

5 GCSEs (or equivalent) at grade 4 or above, including English and Mathematics

Job description

A global financial services leader is seeking a Customer Service Apprentice in Bournemouth to provide support for clients and internal partners. This role involves resolving client issues, troubleshooting technical matters, and participating in a comprehensive training program. Applicants should have 5 GCSEs, including English and Mathematics, and be self-motivated, with strong communication skills. The position offers exposure to various banking office aspects and guidance from a mentor as part of their career development.