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Job summary
A leading technology company based in the United Kingdom is seeking an IT Support Technician to provide troubleshooting support across various platforms. The role requires a graduate-level qualification or 3+ years of relevant experience and excellent communication skills. Responsibilities include managing support desk issues, liaising with customers, and conducting compatibility testing. Ideal candidates will be familiar with Dell/HP hardware and multiple Windows operating systems. A dynamic and adaptable approach to challenges is essential for success in this position.
Qualifications
- Ideally qualified to a graduate level or 3+ years’ experience in technical support.
- Excellent communication skills required.
- Experience with Dell/HP hardware, Windows Operating Systems, and Linux.
Responsibilities
- Troubleshoot support desk issues in both 1st and 2nd line capacity.
- Provide SLA-compliant customer support on external issues.
- Manage call tracking system updates.
- Supply KPI tracking reports to business analysts.
- Conduct testing and diagnostics of returned materials.
- Identify and tackle customer challenges efficiently.
- Perform compatibility and integration testing.
Skills
Education
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.