IT Technician – Brilliant Secondary School Dartford

Marchant Recruitment; Dartford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A forward-thinking secondary school in Dartford is looking for a proactive IT Technician. This full-time role involves providing technical support and troubleshooting diverse IT issues within a fast-paced educational environment. Ideal candidates will have strong skills in Windows, Office 365, and proven customer service abilities. This opportunity offers a supportive work culture, professional development options, and the chance to be part of digital initiatives in education.

Benefits

Strong ICT leadership

Excellent CPD opportunities

Supportive team culture

Positive working environment

Qualifications

• Previous IT support experience preferred, especially in an educational environment.
• Strong technical knowledge across networks and peripheral devices.
• Ability to troubleshoot effectively with a logical approach.

Responsibilities

• Provide frontline technical support to staff and students.
• Troubleshoot and resolve hardware, software, and network issues.
• Maintain desktops, laptops, and classroom devices.

Skills

Technical support

Troubleshooting

Communication skills

Customer-focused attitude

Education

Relevant IT qualifications (e.g., CompTIA, Microsoft, Cisco)

Tools

Windows

Office 365

Job description

About the School

We are currently seeking a proactive, technically skilled and confident IT Technician to join a modern and forward‑thinking secondary school in Dartford. This is a full‑time permanent position commencing January 2026 offering an excellent opportunity for an IT professional who enjoys problem‑solving and working in a fast‑paced supportive environment.

Staff Benefits

• Strong ICT leadership and clear development plans for infrastructure
• Excellent CPD and opportunities to build new skills and certifications
• Supportive systems and a team culture that encourages collaboration and initiative
• A positive working environment where technical staff are valued

About the Role

As IT Technician you will be a key member of the school's ICT support team.

Responsibilities include:

• Providing frontline technical support to staff and students responding to helpdesk queries efficiently and professionally
• Troubleshooting and resolving hardware, software and network issues across the school site
• Maintaining desktops, laptops, tablets and classroom devices ensuring they are updated and functional
• Supporting AV equipment, interactive whiteboards, projectors and sound systems in teaching spaces
• Administering user accounts, password resets, access permissions and basic network management tasks
• Assisting with system upgrades, new software deployments, device imaging and long‑term ICT projects
• Documenting issues, solutions and asset information to help maintain an accurate and efficient ICT service
• Supporting whole‑school digital initiatives including online learning platforms and cloud‑based tools

Experience and Qualifications

• Previous IT support experience (experience within an education environment is advantageous but not essential)
• Strong technical knowledge of Windows, Office 365, networks and peripheral devices
• Confident troubleshooting skills with a logical, methodical approach to problem‑solving
• Excellent communication skills and a customer‑focused attitude
• Ability to manage workload, prioritise tasks and remain calm under pressure
• Relevant IT qualifications (e.g., CompTIA, Microsoft, Cisco) are desirable but not essential, particularly if experience is strong

Salary

Support staff scale dependent on experience and qualifications.

Application

To be considered for this IT Technician position in Dartford please forward your CV at your earliest convenience.

Employment Type: Full Time

Vacancy: 1