IT & Networking Support Technician (1st/2nd Line)

RigNet; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading technology company based in the United Kingdom is seeking an IT Support Technician to provide troubleshooting support across various platforms. The role requires a graduate-level qualification or 3+ years of relevant experience and excellent communication skills. Responsibilities include managing support desk issues, liaising with customers, and conducting compatibility testing. Ideal candidates will be familiar with Dell/HP hardware and multiple Windows operating systems. A dynamic and adaptable approach to challenges is essential for success in this position.

Qualifications

• Ideally qualified to a graduate level or 3+ years’ experience in technical support.
• Excellent communication skills required.
• Experience with Dell/HP hardware, Windows Operating Systems, and Linux.

Responsibilities

• Troubleshoot support desk issues in both 1st and 2nd line capacity.
• Provide SLA-compliant customer support on external issues.
• Manage call tracking system updates.
• Supply KPI tracking reports to business analysts.
• Conduct testing and diagnostics of returned materials.
• Identify and tackle customer challenges efficiently.
• Perform compatibility and integration testing.

Skills

Troubleshooting support desk issues

Customer communication

Prioritizing workload

Compatibility testing

Education

Graduate level qualification or 3+ years of experience

Tools

Dell/HP Hardware

Windows 10

Linux

VMware vSphere

Job description

A leading technology company based in the United Kingdom is seeking an IT Support Technician to provide troubleshooting support across various platforms. The role requires a graduate-level qualification or 3+ years of relevant experience and excellent communication skills. Responsibilities include managing support desk issues, liaising with customers, and conducting compatibility testing. Ideal candidates will be familiar with Dell/HP hardware and multiple Windows operating systems. A dynamic and adaptable approach to challenges is essential for success in this position.