Zonal Manager - Wandsworth

Gravity Active Entertainments; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading entertainment company is seeking a Zonal Manager for its Wandsworth site. The role involves providing day-to-day operational support to the management team, ensuring high-quality customer service, and motivating the team to drive sales. Candidates should have prior experience in customer-facing roles, leadership skills, and organizational capabilities. This exciting opportunity offers a dynamic work environment at one of the UK's largest active entertainment venues.

Benefits

Free entry to Gravity Active trampoline parks

75% discount on Gravity Max activities

Discounted food while on and off shift

Health care scheme

Qualifications

• Experience in customer-facing roles at a Team Leader or Supervisor level.
• Experience in a leisure or entertainment role is desirable.
• Strong leadership and communication skills.

Responsibilities

• Ensure high-quality customer service and experience consistently.
• Motivate a team to drive sales and increase productivity.
• Manage resources effectively during peak and off-peak times.
• Handle cash and support daily setup.
• Address customer concerns following Company guidelines.

Skills

Leadership

Customer Service

Team Motivation

Organisational Skills

Job description

Overview

Having fun matters, so we let the good time roll!

We’re excited to be recruiting for a Zonal Manager with great leadership skills to support our Wandsworth site. As a real team player you'll provide support the Management Team in the day to day operational running of one of the areas within our large Wandsworth site, whilst also supporting and empowering the team to succeed, creating an environment where fun can thrive.

Situated on Wandsworth High Street, Gravity Max is the UK’s biggest name in active entertainment. With attractions such as e-karting, golf, virtual reality, and darts. We're also home to a sports bar, a great place to catch up with friends. There truly is something for everyone!

Key accountabilities and responsibilities

• Responsible for the ensuring delivery of high-quality customer service and experience consistently.
• Motivate a team to drive daily sales, and increase productivity.
• Work with the management team to ensure effective resource management within your zone throughout peak and off-peak times.
• Open and close the business if scheduled, perform cash handling duties and support with daily set up.
• Deal effectively with customer concerns, queries and complaints if required, following Company guidelines.

Your experience

• Experience in customer facing roles at a Team Leader or Supervisor level.
• Experience in a leisure or entertainment role is desirable.
• Awareness of Company commercials and financials.
• A strong leader who can communicate effectively and motivate a team.
• Proactive organisational and time management skills.
• Our sites trade 7 days per week, so some evening and weekend work is required as part of the role.

What’s in it for you?

• Free entry to our Gravity Active trampoline parks
• 75% discount on Gravity Max activities
• Discounted food while on and off shift
• Health care scheme