Youth Support Manager

Music Mark; London; Hybrid; GBP 33,000 - 38,000; Full time

Job summary

A leading youth music organization in London is seeking a Youth Support Manager to deliver outstanding pastoral support and safeguarding across its national programme. This full-time role involves managing teams, coordinating logistics, and ensuring the wellbeing of young participants. Candidates should have experience in safeguarding and strong communication skills. The position supports a flexible, hybrid working culture, offering various employee benefits.

Benefits

Season ticket loan scheme

Cycle-to-work scheme

Health cash plan

Retail and entertainment discounts

24/7 counselling and support helpline

Qualifications

• Experience in safeguarding, welfare, and inclusion in a youth-focused environment.
• Proven ability to manage teams in dynamic settings.
• Strong communication skills for handling sensitive conversations.

Responsibilities

• Deliver pastoral care and safeguarding across NYO’s national programme.
• Manage support teams and coordinate logistics.
• Lead the Youth Support Co-ordinator and oversee freelance staff.

Skills

Team management

Safeguarding

Strong communication skills

Logistics coordination

Job description

£33,000 - £38,000 per year dependent on experience

Overview

The National Youth Orchestra is the UK’s leading organisation championing orchestral music as a powerful agent for teenage development. They activate teenagers’ confidence, optimism and skills to play their part in the world today, through performing and sharing extraordinary music.

Role

We are looking for a Youth Support Manager to deliver outstanding pastoral support and safeguarding across NYO’s national programme. This role is central to ensuring that young people feel happy, listened to and secure while participating in NYO activities. It combines practical management, team leadership and youth-centred insight to embed NYO’s ethos into every aspect of delivery.

Working closely with the Head of Youth Development, you will manage the freelance Support Team and lead the Youth Support Co-ordinator, ensuring that safeguarding, welfare and inclusion are implemented consistently. You’ll be confident handling conversations with teenagers and their parents/carers, managing sensitive information, and coordinating logistics in a busy residential environment. You’ll also deputise for the Head of Youth Development when required, leading operational briefings and representing the team in cross-programme conversations.

This is an exciting opportunity to play a key role in supporting young people’s wellbeing and development through music. You’ll work closely with colleagues across planning, programmes and operations, and be a visible and responsive point of contact for young people and staff on the ground.

Responsibilities

• Deliver pastoral care and safeguarding across NYO’s national programme.
• Manage support teams, coordinate logistics, and ensure young people feel safe, supported and empowered during NYO activities.
• Lead the Youth Support Co-ordinator and oversee freelance support staff.
• Represent the team in cross-programme conversations and provide operational briefings.

What we’re looking for / Qualifications

• Experience in safeguarding, welfare and inclusion in a youth-focused environment.
• Proven ability to manage teams and coordinate logistics in dynamic settings (e.g., residential environments).
• Strong communication skills, comfortable handling conversations with teenagers and parents/carers, and managing sensitive information.
• Ability to work collaboratively with colleagues across planning, programmes and operations.

Location & Contract

Location: London / Hybrid

Contract Type: Full-Time Permanent

Closing date

Closing Date: 29th September 2025 at 10:00

Benefits

Hybrid working is standard for most roles, with a flexible and supportive culture. NYO offers a season ticket loan scheme, cycle-to-work scheme, health cash plan, retail and entertainment discounts, and a 24/7 counselling and support helpline.

About NYO

The National Youth Orchestra is the UK’s leading organisation championing orchestral music as a powerful agent for teenage development. Membership organisation, subject association and charity.