Workshop Manager (HGV)

Hunter James Recruitment Ltd; Greater London; On-site; GBP 45,000 - 60,000; Full time

Job summary

A well-established organisation in the commercial vehicle sector is seeking a Workshop Manager to oversee operations at their Uxbridge site. The ideal candidate will be responsible for day-to-day management, optimizing customer service, and ensuring compliance with standards. This role requires strong leadership skills and experience in improving service performance. If you have a passion for cultivating a successful business culture and achieving high performance, apply now.

Qualifications

• Experience managing workshop and service departments in the commercial vehicle industry.
• Proven ability to improve service performance and customer satisfaction.
• Strong understanding of ISO and Health & Safety compliance.

Responsibilities

• Manage day-to-day operations of the workshop and service department.
• Cultivate a customer service-focused business culture.
• Optimize customer service standards and departmental efficiency.

Job description

WORKSHOP MANAGER (HGV)

Hunter James Recruitment are assisting our client - a well-established organisation within the Commercial Vehicle industry with their search for a Workshop Manager to join their fantastic team within their site in Uxbridge

THE ROLE

• Day to day management of the Workshop and Service department
• Improve and optimize on standards / performance of the service team through effective performance management and development
• Cultivate successful business culture focused on customer service excellence, customer retention and new business for both workshop and parts
• Optimize and improve customer service standards and ensure the departments run in accordance with company standards and key performance indicators.
• Operating to achieve a very high KPI standard / Breakdown results whilst maintain the company’s standard at all times
• Increase efficiency, effectiveness and profitability of the depots
• Regular review resources in order to meeting all servicing requirements to ensure that key performance indicators are met – consistently reviewing labour efficiency, labour sales, cost of sales, debtors.
• Carry out internal audits to ensures depots are fully complaint in terms of both ISO and Health & Safety
• Reporting directly to directors and keeping all parties updated with constant communication
• Maximise commercial opportunities through developing and implementin...