Workshop Controller

Automotive Talent Partners; Swindon; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading automotive firm in Swindon is seeking an experienced Workshop Controller or Automotive Aftersales Advisor. You will lead a team of up to 12 technicians to maximize revenue and ensure high-quality service in a busy workshop. Ideal candidates should have proven experience in workshop management, strong problem-solving skills, and in-depth knowledge of automotive maintenance, particularly EV and Hybrid vehicles. This opportunity focuses on delivering excellent customer satisfaction while optimizing workshop operations.

Qualifications

• Proven experience in workshop management or Automotive Service leadership.
• Strong problem-solving and decision-making skills are essential.
• In-depth knowledge of automotive maintenance and repairs.

Responsibilities

• Lead and motivate a team of up to 12 technicians.
• Maximise hours sold and revenue per transaction.
• Monitor work in progress and manage job allocations.
• Oversee parts ordering and stock availability.
• Support management in achieving high customer satisfaction scores.

Skills

Workshop management

Automotive Aftersales Advisory

Problem-solving

Decision-making

Knowledge of automotive maintenance

Knowledge of EV/Hybrid vehicles

Tools

CDK

Keyloop

Kerridge

Job description

Workshop Controller / Aftersales Advisor Main Dealer Automotive

We are seeking an experienced Workshop Controller or someone with Automotive Aftersales Advisory experience to join a busy main dealer workshop. This is an exciting opportunity for a candidate looking to take ownership of workshop operations, maximise revenue, and lead a skilled team.

In this role, you will be responsible for:

• Leading and motivating a team of up to 12 technicians, ensuring high performance and a positive workshop culture

• Maximising hours sold and revenue per transaction while maintaining quality and adherence to the EVHC process

• Monitoring work in progress, managing job allocations, and ensuring productivity targets are met

• Overseeing parts ordering, stock availability, and supplier relationships

• Supporting management in achieving the highest possible customer satisfaction (CSI) scores

• Using dealer management systems (CDK, Keyloop, Kerridge, or similar) to accurately track and report workshop activity

The ideal candidate will have:

• Proven experience in workshop management, Aftersales Advisory, or Automotive Service leadership

• Strong problem-solving and decision-making skills

• In-depth knowledge of automotive maintenance, repairs, and EV/Hybrid vehicles