Workplace Experience Coordinator

Mitie Cleaning & Hygiene Services; Glasgow; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading facilities management company in Glasgow is seeking a Workplace Experience Coordinator to ensure high standards in workplace services and support operational efficiency. The ideal candidate will manage day-to-day FM activities, oversee subcontractors, and maintain compliance while fostering positive relationships with stakeholders. A proactive customer service mindset is essential for this role, offering a variety of market-leading benefits and opportunities for career progression.

Benefits

Virtual GP access

Financial wellbeing assistance

High street discounts

Cycle-to-work scheme

Enhanced pension contributions

Mitie Stars recognition program

Qualifications

• Experience in facilities management or customer service.
• Proactive problem-solver with a service-focused mindset.
• Strong organizational skills and ability to multitask.

Responsibilities

• Oversee day-to-day delivery of FM services.
• Manage subcontractors onsite and maintain compliance.
• Build positive relationships with service providers.

Skills

Customer service orientation

Relationship building

Attention to detail

Strong communication skills

Job description

Job Overview

To deliver exceptional workplace experience, coordinate facilities services and ensure the smooth operation of day-to-day hard and soft FM activities. This role acts as the first point of contact for building users providing proactive, service-focused support and supporting compliance, comfort, and operational efficiency across the site. The Workplace Experience Coordinator plays a key role in maintaining high standards in workplace services, supporting audits and safety, fostering strong supplier and stakeholder relationships, and contributing to a positive, safe and well-maintained environment for all occupants.

Key Responsibilities

• Support the Workplace Experience Manager (WEM) in overseeing day-to-day delivery of FM services as required for your location(s), ensuring service levels are consistently met and proactively raising any issues.
• Support the WEM with gaining information required for quotes and other activities (e.g. capex planning), as required.
• Ensure Planned Preventative Maintenance (PPM) activities are carried out onsite in accordance with schedules and escalate any issues to WEM.
• Manage subcontractors onsite in accordance with the Contractor Management Procedure.
• Raise and track reactive maintenance tasks through the Helpdesk system; following up to ensure timely resolution.
• Coordinate car park and meeting room bookings, setups, hospitality, AV support, and minor space changes as required.
• Support with on-site audits and the closure of audit actions.
• Maintain and regularly update site folders and compliance documentation.
• Ensure any risks identified related to the location are raised to the WEM and captured on the risk register.
• Manage mail and deliveries as required.
• Build positive relationships with service providers and local client teams.
• Act as local QSHE Champion for location(s). Ensure all accidents, incidents and hazard observations are reported and noticeboards are kept up-to-date with relevant information.
• Coordinate communications to building users relating to FM activities and updates.
• Be the visible and approachable “go-to” for all things workplace; embody a concierge-level service mindset.
• Act On Customer Feedback About The Workplace And Services.
• Conduct daily walkthroughs of the space to proactively identify issues or improvements.
• Manage visitors and support with site inductions as required.
• Conduct or support QSHE inspections as required, including Monthly Workplace Inspections.

Benefits and Inclusion

Our market-leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans. When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Shivam Sharma at [e-mail].

Since 1987, Mitie’s 76,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

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