Weekend Customer Host

First Group UK; Swansea; On-site; GBP 12,000 - 17,000; Part time

Job summary

A leading transportation company is seeking a Weekend Customer Host in Swansea. The role involves delivering excellent customer service onboard trains every Saturday and Sunday, serving refreshments, and ensuring a warm welcome for passengers. Ideal candidates should have strong customer service experience and be able to work independently and in a team. Competitive salary and benefits are offered.

Benefits

Competitive salary

Defined benefit pension scheme

Free rail travel for employee and family

Company-sponsored healthcare plan

Discounted shopping and gym membership

Uniform provided

Qualifications

• Strong customer service and sales experience.
• Great communication skills and a positive attitude.
• Ability to work independently and as part of a team.

Responsibilities

• Delivering excellent customer service, promoting and selling GWR products onboard.
• Providing a complimentary trolley service for First Class customers.
• Ensuring every journey is safe, comfortable, and enjoyable.

Skills

Customer service

Communication

Teamwork

Job description

Who are we?
At GWR, we're proud to be the custodian of Brunel's railway – one of the most prestigious in the world. With some of the newest trains in the UK and exciting plans for the future, we connect over 100 million passenger journeys every year across 275+ stations. From Cornwall and South Wales to London, our routes pass through stunning countryside and world-class destinations.

We're on a mission to transform the way people think about train travel. With over 6,000 colleagues from all walks of life, we're creating amazing journeys and revaluing rail as something truly special.

The role

We're looking for a Weekend Customer Host to join our team in Swansea, working onboard our trains every Saturday and Sunday. It's a perfect opportunity if you've got weekday commitments but still want a rewarding role. You'll be the friendly face of GWR serving refreshments, providing a warm welcome, and making every journey memorable.

What you'll be doing

• Delivering excellent customer service, promoting and selling GWR products onboard our services.
• Providing a complimentary trolley service for First Class customers.
• Acting as an ambassador for GWR and living our values.
• Ensuring every journey is safe, comfortable, and enjoyable.
• Keeping areas clean, tidy, and welcoming.

What we're looking for

• Strong customer service and sales experience.
• Great communication skills and a positive attitude.
• Ability to work independently and as part of a team.
• Food handling or stock rotation experience (desirable).

If you're passionate about people, love providing excellent service, and can work Saturdays and Sundays, we'd love to hear from you.

What's in it for you?

Alongside comprehensive training and a supportive team, you'll enjoy:

• Competitive salary £12,739 (pro rata) rising to £16,665.50 after probation
• 17.5 hours per week, every weekend
• 13 days annual leave a year
• Defined benefit pension scheme
• Free rail travel across the GWR network for you and your family
• Company-sponsored healthcare plan
• Discounted shopping, gym membership, and employee assistance programme
• Uniform provided

Please note: Training will be two weeks full-time (Monday–Friday), and you must live within one hour of Swansea station.

Inclusion matters
At GWR, we want everyone to feel they belong. We celebrate diversity in age, gender, ethnicity, LGBTQIA+, religion, disability, and neurodiversity. We're committed to an inclusive workplace with zero tolerance for prejudice.

We'll support you through the application process and provide adjustments where needed – so please let us know how we can help.

We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.

We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please contact us for assistance.