Wedding Coordinator

RBH; Dorking; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hospitality management company in Dorking is seeking a Conference & Events Coordinator to manage client inquiries, exceed service expectations, and drive sales activities. This role requires proven experience in a similar position, excellent customer service skills, and a positive attitude. The benefits package includes discounted hotel rates, extra holiday for birthdays, and flexible work arrangements, fostering a supportive culture and professional growth.

Benefits

Discounted hotel room rates

Extra days holiday for your birthday

Flexible working arrangements

Pension

Free meals on duty

Qualifications

• Proven experience in a similar role.
• Willingness to learn and show care.
• Ability to carry out instructions.

Responsibilities

• Handle incoming wedding, event & conference enquiries.
• Exceed customers’ expectations and improve service levels.
• Meet clients face to face.

Skills

excellent customer service

positive ‘can do’ attitude

ability to communicate well

attention to detail

Job description

Wotton House , Guildford Road, Dorking, Surrey, RH5 6HS

SHARE : JOIN OUR FAMILY

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

A DAY IN THE LIFE OF A CONFERENCE & EVENTS COORDINATOR AT WOTTTON HOUSE HOTEL

What you'll be doing...

Reporting to the Sales Office Manager, you can expect your working day to include the following.

• Handling incoming wedding, event & conference enquiries from the initial enquiry to post event follow up.
• Exceeding customers’ expectations and being motivated to continually develop service levels.
• Face to face client meetings.
• Driving sales activities through strategic planning and client engagement.
• Maintain a high-level of professionalism and competence when dealing with clients.
• Obtain client feedback and make appropriate changes for improvements.
• Manage meeting request leads, contracts and confirmations to clients.
• Using a keen eye for detail to ensure all event details are translated to the system and handed over to the Operations Team.

WHAT WE NEED FROM YOU

We hire mostly on personality & potential but here are a few of our requirements...

To succeed in the role of Conference and Events Coordinator, you will need the following qualities and skills.

• proven experience in a similar role
• excellent customer service
• have a positive ‘can do’ attitude
• be willing to learn and show that they care.

We are looking for someone who can communicate well with others, can carry out instructions, is able to pay close attention to detail and will commit to providing outstanding service to our guests.

Previous experience within a similar role is preferable but full training is provided.

WHAT WE OFFER

You will have access to a benefits package we believe truly works for our people and enhances our overall culture...

• Discounted hotel room rates for you and your friends & family
• Extra days holiday for your birthday
• Flexible working arrangements
• Pension
• Free meals on duty saving you over £1000 per year

To learn more about our full benefits package, to watch our employee benefits video.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .

#LifeatRBH

Wotton House Guildford Road, Dorking, Surrey, RH5 6HS

• Job Ref RBH14450
• Branch Wotton House
• Location Dorking
• Salary / Benefits Competitive Salary, staff benefits, free car park, free gym
• Contract type Permanent
• Hours Full Time
• Shift pattern 5 days a week (occasional Saturdays)
• Hours per week 40
• Date posted 05 / 07 / 2024
• Closing date 18 / 08 / 2024

Our History

We are proud of our rich history, which makes us so unique. The Estate dates back to the 16

th

Century, when it was sold by Henry Owen to the Evelyn family. John Evelyn, one of three sons of Richard Evelyn, was passionate about botanicals and arboriculture and was particularly spellbound by the Italian Renaissance gardens he had seen on his tour of Italy. Inspired by what he had discovered on his travels, on his return to Wotton he constructed an Italian garden and temple, designed by his cousin, Captain George Evelyn, which was soon joined by a parterre garden complete with an Italian fountain.

Since this time, the estate has been passed through the Evelyn family, who have all been passionate about preserving John’s legacy, whilst adding their own eccentricities to the estate. Not so long ago, you may have even discovered Kangaroos on the lawn.

We were home to the Canadian Army during the Second World War and in 1947 it became a fire training centre for The Home Office. Soon afterwards, the house became the national Fire Service College.

Today, our house is a home from home; a place where you will create unforgettable memories that will stay with you long after you leave.