Water Implementation Analyst

Inspired Energy Solutions Ltd; Remote; GBP 30,000 - 40,000; Full time

Job summary

A leading energy advisory firm based in the UK is looking for a Water Implementation Analyst to manage project and audit recommendations that enable customers to achieve savings and refunds. This role requires strong CRM usage and communication skills, offering home-based work with occasional travel. Successful candidates will contribute to cost recovery efforts, maintain relationships with suppliers, and have an inquiring mindset to pursue claims successfully. The opportunity includes training and development, a company pension, and a supportive work environment.

Benefits

Training and development opportunities

Company pension

Sharesave scheme

Life insurance

4pm finish on Friday

Qualifications

• Excellent communication and professional demeanor on the phone.
• Experience in using CRM applications effectively.
• Proficiency in English and Mathematics essential.
• Strong knowledge of Microsoft Office, especially Excel.
• Able to navigate obstacles for claims resolution.
• Effective in meeting deadlines.
• Able to interpret technical reports and simplify findings.

Responsibilities

• Manage project and audit recommendations for savings.
• Audit water accounts and assist clients in cost recovery.
• Submit and track claims using the internal CRM system.
• Compile evidence to support claims to suppliers.
• Develop relationships with client suppliers.
• Regularly report on claims progress and outcomes.
• Attend supplier meetings and report audit findings.

Skills

Confident and professional telephone manner

Experience working with CRM systems

Excellent English and Mathematics

Good negotiation skills

Ability to meet deadlines

Ability to analyse technical reports

Tools

Microsoft Excel

Job description

Water Implementation Analyst

Inspired PLC is a UK market leading technology enabled provider of energy and sustainability advisory services. Since 2000, it has grown in scale and capability and is servicing over 3,400 UK and Irish clients across all sectors.

To enable businesses to respond to the climate emergency, we focus on solving their toughest challenges. By managing data comprehensively, sourcing energy sustainably and reducing carbon efficiently, we allow our clients to control costs effectively, make authentic ESG disclosures, improve their business performance, whilst powering their journey to net zero.

This role is ideally suited to a career‑minded, ambitious individual who is looking for that unique opportunity to prove what they can do and then be rewarded for it.

We are looking for a Water Implementation Analyst to join our successful Siteworks team. This role is home based with occasional travel to our offices required.

Role and Responsibilities

The Water team requires an organized, self‑starter to manage a workload of project and audit recommendations to realise savings and refunds for our customers.

The team are responsible for auditing water accounts and reviewing opportunities to assist our clients with cost recovery and implementing savings.

Reporting to the Head of Water Auditing, the successful candidate will be confident in dealing with internal account managers, suppliers and clients, have experience in using CRMs and strong IT skills.

Responsibilities

• Using our internal CRM system, submit and track refund and savings opportunities as directed by the Water Audit team following analysis or on‑site audits.
• Manage a log of claims for multiple customers.
• Compile evidence packs to support challenges and claims to suppliers.
• Schedule workflow to follow up and escalate at appropriate times.
• Managing the submission of refund allowances where appropriate.
• Maintain and develop positive relationships with client suppliers (water retailers and wholesalers) and 3rd party contractors to effectively resolve queries and claims raised.
• Provide regular MI reporting of the progress of claims submitted, forecast and log of completed and successful claims.
• Attend and contribute to supplier meetings as required.
• Report audit recommendations and results to clients.
• Recording / updating processes where necessary.
• Take an active part in process transition to increase speed / efficiency of query submission, follow up and resolution.

Qualifications and Experience Requirements

Essential

• Confident and professional telephone manner
• Experience working with CRM systems
• Excellent English and Mathematics
• A good working knowledge of Microsoft Office applications (Excel essential)
• Good negotiation skills
• An inquiring mindset and determination to overcome obstacles to pursue claims to a successful resolution
• Ability to meet deadlines and prioritise activities
• Ability to analyse technical reports and develop recommendations in plain language

Desirable

• Water Industry experience
• Good knowledge of the current and historic UK Water market regulations
• Knowledge and understanding of UK Water market pricing and charging schedules
• Ability to support and lead system and process development opportunities
• Good presentation skills
• Good networking and interpersonal skills across client & delivery teams

What we offer

• Training and development opportunities
• Company pension
• Sharesave scheme
• Life insurance
• 4pm finish on Friday

If you are interested in the role and would like to be considered, please apply now and a member of our In House Recruitment Team will be in touch. Good Luck!