Waste Management Technician

Reed; East Midlands; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A Waste Management Services Company is seeking a proactive Technician to join their team. The position requires strong IT and MS Office skills, especially in Excel, and involves handling customer complaints, managing data, and supporting waste-related contracts. A valid UK driving license is necessary, and hybrid work options are available.

Qualifications

• Strong IT skills and proficiency in MS Office.
• Excellent interpersonal, numeracy, and literacy skills.
• Experience in customer service and delivering training.
• Valid UK driving licence (up to 3.5 tonne).

Responsibilities

• Handle low-level customer complaints via face-to-face, phone, and email interactions.
• Use MS Office to manage data, draft reports, and create presentations.
• Support the supervision of waste-related contracts.
• Assist in developing Health & Safety and Quality Management Systems.
• Deliver training packages and support operatives with online learning.
• Operate the weighbridge at Whetstone site.

Skills

Strong IT skills

Proficiency in MS Office

Excellent interpersonal skills

Numeracy skills

Literacy skills

Experience in customer service

Delivering training

Tools

Excel

Weighbridge software

Job description

Overview

Technician – Waste Management Services – Location: Whetstone/ County Hall / Hybrid – Hourly Rate: £14.83 – Hours: Full-time

We are seeking a technically skilled and proactive Technician to join our clients Waste Management Services team. This role is ideal for someone with strong IT capabilities, particularly in Excel, and the ability to quickly learn and use various software systems including weighbridge software, H&S incident recording tools, and waste management data platforms.

Key Responsibilities

• Handle low-level customer complaints via face-to-face, phone, and email interactions.
• Use MS Office (Excel, Outlook, Word, PowerPoint) to manage data, draft reports, and create presentations.
• Support the supervision of low to medium value waste-related contracts.
• Assist in the review and development of the Service’s Health & Safety and Quality Management Systems.
• Deliver training packages and support operatives with online learning.
• Operate the weighbridge at Whetstone site (training provided).
• Manage stock control and ordering processes.

Work Environment

• Hybrid working available, subject to performance and role requirements.
• Regular attendance at Whetstone RHWS & WTS and County Hall is required.
• Occasional travel to other RHWSs and WTSs may be necessary.
• PPE and uniform provided, including potential use of a Body Worn Camera (BWC) for field-based staff.

Essential Criteria

• Strong IT skills and proficiency in MS Office.
• Excellent interpersonal, numeracy, and literacy skills.
• Experience in customer service and delivering training.
• Valid UK driving licence (up to 3.5 tonne), access to own vehicle, and insurance for business use.