Waste Administration Officer

Wealden District Council; Hailsham; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A local government authority in Hailsham seeks an enthusiastic administrative support individual to assist the Waste and Street Scene Team. Key responsibilities include managing waste collection enquiries and supporting the broader waste management services for over 76,000 properties. The role offers competitive salary, flexible working options, and opportunities for professional development.

Benefits

Excellent salary

Pension

Flexible working

Health & wellbeing scheme

Free parking

Qualifications

• Track record in providing high-quality customer service.
• Excellent ICT skills and numerical skills.
• Ability to manage workload effectively.
• Calm demeanor and drive to complete tasks.

Responsibilities

• Develop and deliver the Council’s approach to waste management.
• Support customer services in waste collections.
• Handle enquiries via multiple channels.
• Approve requests for waste containers.

Skills

Customer service

ICT skills

Numerical skills

Communication

Job description

Overview

Full Time/Fixed Term for 2 Years/Open to Job Share

Are you an enthusiastic and conscientious person looking to make a difference to help reduce our impact on our environment whilst delivering essential services to our residents?

Who?

We are looking for a dynamic individual to provide administrative support to the Waste and Street Scene Team. With a keen interest in Waste Management including waste prevention, minimisation and managing waste collections, to help deliver a variety of waste services to over 76,000 properties in Wealden.

Furthermore, with the introduction of food waste collections in Spring 26, support is required within the Waste Team to deal with an increase in enquiries relating to the delivery of food waste containers and collections which are due to start around April 26.

What will you be doing?

• Working within the Waste and Street Scene Team to develop and deliver the Council’s overall approach to waste management and street cleansing.
• Working closely with our Customer Services Team to provide support on all aspects of waste collections.
• Dealing with enquiries received via email/letter, phone and face to face, including requests for additional services such as clinical, waste, additional capacity and assisted collections.
• Also responsible for approving requests for waste containers, including the exchange or repair of damaged bins.

What do you need?

• Ideally you will have good track record in providing a high-quality customer service whilst working in partnership with external companies and other stakeholders.
• You will have excellent ICT skills, well developed numerical skills and be able to communicate effectively at all levels.
• Ability to manage your own workload.
• You should be calm and unflappable with the energy, drive, and determination to get the job done.

What do we offer?

• Working for a great, forward-thinking Local Authority.
• Excellent salary, pension, flexible working, fantastic employee benefits and comprehensive staff health & wellbeing scheme.
• A friendly, supportive team and a range of opportunities for continuing professional development.
• Hybrid working with the ability to work from home as well as from our newly refurbished offices in Hailsham.
• Free parking.
• Please note that you must have the right to work in the UK.

Post Number: M8014

Closing Date: Monday 13 October 2025

Interview Date: To be confirmed

Wealden District Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.

We are committed to maintaining a diverse workforce and an inclusive work environment. We value the differences that people bring from all backgrounds and communities and all applications will be treated on merit.

To Apply

1. Please visit our ‘How to Apply’ page for advice on how best to complete your application.
2. Click on the “Apply Online Now” link to be taken to our online recruitment portal. You will be prompted to log in to your existing account or create a new one. Remember to add a contact email address and mobile number when applying.
3. Please note applications could time out. So, ensure you have created an account and save your information as you go along. We would suggest you keep a copy of your personal statement on a separate document until you are ready to paste this into your application and submit.
4. If you are unable to apply online, have a query or require an alternative application method, please email [e-mail] or call 01892 602424. Make sure you know the post number and include it in your email or provide it when asked during your telephone call.

Ethical Use of AI in Applications

We welcome innovation and do not automatically exclude candidates who use AI tools during the application process. However, we assess each application to ensure the candidate genuinely understands the role and its requirements. AI may be used ethically and responsibly, provided it supports, rather than compromises our core values of integrity, transparency, and fairness. During assessments and interviews, candidates must present their own skills and experience without assistance from others, external resources, or AI, unless explicitly instructed otherwise.