Washroom Quality Control Manager

Lyreco; Uttoxeter; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A cleaning service management company is seeking a Washroom Quality Control Manager to enhance washroom hygiene standards across multiple client sites. This full-time role includes conducting audits, managing service quality, and training staff, along with a competitive salary and benefits including a company vehicle. Ideal candidates will have prior experience in quality auditing and facilities management.

Benefits

Competitive salary and benefits package

Company vehicle

Career progression opportunities

Qualifications

• Experience as a quality auditor or hygiene manager.
• Management experience desirable.
• Full UK driving licence required.

Responsibilities

• Carry out regular washroom service audits and inspections.
• Monitor performance against KPIs and SLAs.
• Train and support washroom operatives.

Skills

Washroom hygiene knowledge

Quality control

Facilities management

Communication skills

Problem-solving skills

Job description

About the Role

We are seeking a Washroom Quality Control Manager to oversee and maintain excellent standards of washroom hygiene, quality control, and facilities management services across multiple client sites.

Location: Field Based

Salary: Competitive + Benefits + Company Vehicle

Job type: Full-time, Permanent

Key Responsibilities

• Carry out regular washroom service audits and inspections across client sites.
• Audit operatives for correct working procedures, stock accuracy, and service standards.
• Ensure compliance with quality control, hygiene regulations, and safety standards.
• Investigate and resolve customer complaints with effective corrective actions.
• Train, coach, and support washroom operatives to improve service delivery.
• Monitor performance against KPIs, SLAs, and company service standards.
• Maintain detailed records of audits, inspections, and compliance reports.
• Work with the Operations Manager to identify service improvements.
• Liaise with clients to build strong relationships and ensure satisfaction.
• Promote sustainability, efficiency, and continuous improvement in washroom services.

What We’re Looking For

• Strong knowledge of washroom hygiene, quality control, and facilities management.
• Previous experience as a quality auditor, service supervisor, compliance officer, or hygiene manager.
• Supervisory/management experience desirable.
• Excellent communication skills with the ability to engage clients and teams.
• Resilient, proactive, and able to work independently.
• Strong organisational and problem-solving skills.
• Good IT skills for reporting and audit tracking.
• Full UK driving licence (travel between client sites required).

Why Join Us?

• Competitive salary and benefits package
• Company vehicle and travel expenses covered
• Career progression and training opportunities
• Work in a supportive team culture that values Agility, Respect, Passion, and Excellence
• Be part of a company committed to diversity, inclusion, and sustainability

Apply Now

If you’re looking for a rewarding role in washroom hygiene services, facilities management, or quality auditing, and want to play a key part in driving service excellence, we’d love to hear from you.

As a diverse and forward-thinking employer, we embed the principles of equality, diversity, and inclusion into everything we do — with our people, customers, suppliers, and our local community.

We’re committed to the wellbeing of all our colleagues, to the sustainability of our environment, and to creating an inclusive workplace where everyone can thrive.

We welcome applications from candidates of all backgrounds and abilities, and we are happy to make reasonable adjustments throughout the recruitment process and within the workplace.

Apply today and take the next step in your career.

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