Ward Host (Epsom)

Epsom and St Helier University Hospitals NHS Trust; Epsom; On-site; GBP 10,000 - 40,000; Full time

Job description

Overview

Ward Host (Epsom) – Ward Hostess role based at Epsom General Hospital. The closing date is 22 September 2025.

As a ward hostess you will help to enhance patient well-being and their experience in the hospital. Working closely with other hospital staff you will be expected to deliver a high level of customer service to all patients, visitors, staff and stakeholders.

Job summary

As a ward hostess you will help to enhance our patient well-being and their experience in the hospital. Working closely with other hospital staff you will be expected to deliver a high level of customer service to all patients, visitors, staff and stakeholders. Various positions available.

Main duties of the job

Ward Host (Epsom) Role is based primarily at Epsom General Hospital You will be responsible for providing an efficient food and beverage service to patients on wards, ensuring that food and beverages meet patients’ medical, dietary and cultural needs. You will help to prepare the service areas with the necessary equipment, such as crockery, serving utensils and condiments. In addition, you will be responsible for food preparation and production, maintaining a high standard of hygiene and food handling, while ensuring all food served to patients is easily accessible.

Full Time & Part Time Contract Available:

(Shift pattern will include evening and weekend working)

Salary £13.85 per hour. Please note this opportunity is NOT Agenda For Change and terms & conditions vary from Agenda for Change.

About us

Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, including renal and neonatal intensive care, to a wider area covering parts of Sussex and Hampshire. The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers.

We serve an area that is diverse, with a mix of urban and rural areas and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surrey and NHS Sutton and Merton, we work to deliver the best possible care to the communities we serve.

Job description and person specification

This ward host role is mainly based at Epsom hospital, and we expect our team members to work across the trust, which includes Epsom and St Helier hospitals. If you have a driving license and a car, it would be advantageous, and the hospitals are reachable by public transport.

Salary £13.85 per hour. Please note this opportunity is NOT Agenda For Change and terms & conditions vary from Agenda for Change.

Please see attached JD for detailed tasks and person specifications.

Person Specification

Qualifications and Training

Essential

• Health & Safety Awareness

Desirable

• NVQ level 1 & 2 or equivalent

Experience

Essential

• Previous work in a customer facing role
• Able to read, write and converse in English
• Able to understand and follow written and verbal instructions
• Effective oral and written communication skills

Desirable

• Previous experience in a healthcare setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly CRB) to check for any previous criminal convictions.

Employer details

Employer name

Epsom and St Helier University Hospitals NHS Trust

Address

Epsom University Hospital
Dorking Road, KT18 7EG
Epsom
KT18 7EG

Employer's website

https://www.epsom-sthelier.nhs.uk/work-for-us

£13.85 per hour (not Agenda for Change)