Ward Clerk - Major Trauma | Imperial College Healthcare NHS Trust

IMPERIAL COLLEGE HEALTHCARE NHS TRUST; City Of London; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading healthcare provider in London seeks an enthusiastic individual for administrative support in the Major Trauma Ward. The role involves maintaining ward communication, assisting patients with their transitions, and providing essential organizational support. Ideal candidates should have experience in patient-facing roles. This is an opportunity to work in a dynamic environment and advance your career in healthcare.

Benefits

Career development

Flexible working

Wellbeing programs

Staff recognition scheme

Qualifications

• Experience with patient or customer facing roles essential due to communication focus.

Responsibilities

• Maintain communication with the multidisciplinary team and relatives.
• Document admission, discharge or transfers information.
• Order necessary equipment and ensure stock adequacy.
• Assist the nurse in charge with administrative tasks.

Skills

Experience with patient communication

Organizational skills

Job description

Overview

We are looking for an enthusiastic and motivated individual who enjoys the challenge of working in a fast paced environment where no two days are the same and can provide excellent administrative support to the Major trauma ward in St Mary's hospital.

The role has a particular focus on patient communication and interactions, so it is essential that the applicant has experience with patient or customer facing roles.

Responsibilities

• Maintaining ward communication through the Major trauma multidisciplinary team, taking phone calls and messages from staff, other departments or relatives, arranging transport for patients being discharged, transferred or leaving the ward for appointments while they are an inpatient. You will also book follow up appointments for discharged patients.
• Other administration duties include documenting any admission, discharge or transfers information, ensuring there is adequate stock for the ward, ordering equipment that may be needed, reporting any faults that occur on the ward.
• Assisting the nurse in charge in a multitude of administrative tasks to ensure the continuous smooth running of the Ward.
• Some of these will ensure the smooth and timely movement of patients through the department in accordance with the emergency care standard.

Requirements

• Experience with patient or customer facing roles is essential due to the focus on patient communication and interactions.

About Imperial College Healthcare

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Values and Team

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.

Benefits

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

Equality and Flexible Working

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews please view the Job Description attachment with the job advert.

This advert closes on Thursday 25 Sep 2025