Ward Clerk

NHS; England; On-site; GBP 25,000; Full time

Job summary

A leading healthcare provider in the UK is looking for a ward clerk to support operations in their Assessment unit. Both full-time and part-time roles are available, requiring excellent communications, organizational skills, and IT proficiency. Responsibilities include maintaining patient records and ensuring confidentiality, while working in a fast-paced environment on a flexible rota including weekends. This is a fixed-term position offering competitive pay and opportunities for personal development.

Qualifications

• Essential to have NVQ level 2 in administration or equivalent hospital experience.
• Good understanding of data entry and admin procedures is necessary.
• Familiarity with confidentiality protocols is required.

Responsibilities

• Maintain patient records using the Careflow system.
• Ensure accurate patient demographics.
• Use effective communication skills to answer phone calls.

Skills

Data entry

Communication skills

IT proficiency

Organizational skills

Teamwork

Flexibility

Initiative

Education

NVQ level 2 qualification in administration

Good standard of Education to include Maths and English

Tools

Microsoft Office

Careflow system

Job description

Job Summary

Clifford ward is recruiting a full time 36 hours per week and part time a ward clerk 24 hours per week to work in their busy fast paced Assessment unit. Hours will be between 07.00-19.00 across Monday to Sunday on a rota basis including Bank Holidays and Weekend working. You will need to be a team player, but have the confidence to work on your own initiative, have a flexible approach to tasks in a busy changing environment, demonstrate competence in using IT systems, have excellent communication, organizational, and interpersonal skills, as you will be the front line for the patient and relatives.

Main duties of the job

• To maintain the patient records/notes using our Careflow system.
• Ensure patients demographics are correct and up to date.
• Complete patient ward notes and update administration section to support patient information throughout the trust.
• To use effective communication skills to answer the telephone according to the agreed standard and give the appropriate information as required.
• To photocopy/scan documents as required.
• To ensure patient confidentiality at all times in line with the Trust policy.
• To assist in the induction and development of others by demonstrating own duties.

About Us

Kettering General Hospital NHS Foundation Trust is on an exciting journey with all of our divisions committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered a Group Model with neighbouring Northampton General Hospital NHS Trust and become University Hospitals of Northamptonshire (UHN). As part of this collaborative approach, there may be a requirement for you to work across both the Kettering and Northampton hospital sites, depending on the needs of the service.

Please submit your application as soon as possible as we reserve the right to close adverts once we have received sufficient applications.

Our Excellence Values

• Compassion
• Accountability
• Respect
• Integrity
• Courage

Details

• Date posted: 04 December 2025
• Pay scheme: Agenda for change
• Band: Band 2
• Salary: £24,465 a year per annum pro rata
• Contract: Fixed term
• Duration: 6 months
• Working pattern: Full-time, Part-time
• Reference number: 264-7432044-MED-B
• Job locations: Kettering General Hospital, Rothwell Road, Kettering, NN16 8UN
• Employer name: Kettering General Hospital NHS Foundation Trust
• Employer website: https://www.kgh.nhs.uk/working-for-us

Person Specification

Essential

• NVQ level 2 qualification in administration or equivalent hospital experience
• Good standard of Education to include Maths and English

Essential

• Knowledge of data entry and proficient keyboard skills
• Knowledge of admin procedures
• Knowledge of Confidentiality

Desirable

• Previous experience of working in a hospital environment

Essential

• Knowledge of Microsoft office - photocopy, printing,
• Experience of self management, organising own time and daily tasks

Desirable

• Experience of dealing with difficult situations

Personal

• working as part of a team
• flexibility and adaptability
• use own initiative
• work to deadlines

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details: Kettering General Hospital NHS Foundation Trust, Kettering General Hospital, Rothwell Road, Kettering, NN16 8UN. Employer's website: https://www.kgh.nhs.uk/working-for-us (Opens in a new tab).