Waiting List Officer

Kettering General Hospital NHS Foundation Trust; Kettering; On-site; GBP 80,000 - 100,000; Full time

Job summary

A regional healthcare provider seeks a motivated individual to join the Urology Team as a scheduler. You will negotiate and book patient procedures, arrange follow-ups, and maintain waiting lists while ensuring effective communication with patients and clinicians. Excellent organisational and clerical skills are essential for this role. This position is key to ensuring patients’ journeys through the Urology Unit are efficient and high-quality.

Qualifications

• Proven clerical background with a proactive approach to a range of varied tasks.
• Excellent communication, organisational and prioritising skills.

Responsibilities

• Negotiate and book all patient procedures / diagnostics within the department.
• Arrange follow-up appointments as requested by clinicians.
• Maintain the unappointed waiting list and ensure patients are booked for the appropriate investigations.

Skills

Excellent communication

Organisational skills

Prioritising skills

Proactive clerical background

Job description

Responsibilities

• Negotiate and book all patient procedures / diagnostics within the department.
• Arrange any follow‑up appointments as requested by clinicians.
• Maintain the unappointed waiting list and ensure patients are booked for the appropriate investigations/OPA’s.
• Handle telephone enquiries, liaise with internal and external sources to resolve any issues, queries or complaints from patients or relatives, including difficult situations.
• Complete triaging of new patients alongside the consultant to ensure clinics are being correctly utilised.

Qualifications

• Proven clerical background with a pro‑active approach to a range of varied tasks.
• Excellent communication, organisational and prioritising skills.

Application Process

Applications will be transferred to the TRAC system; by completing an application you give authorisation for the transfer of your data. Correspondence regarding your application will be sent to you via a TRAC system account.

In submitting an application form, you authorise Kettering General Hospital (KGH) NHS Foundation Trust to confirm any previous NHS service details via the Electronic Staff Record (ESR) Inter‑Authority Transfer (IAT) process, including factual reference, occupational health clearance and statutory and mandatory training records.

If a DBS check is required for the role, you will be required to repay the cost of obtaining a DBS check (£49.50) which will be reclaimed from your first salary. From 1st February 2019 all new starters to the Trust are required to join the DBS update service costing £16 annually. New employees who do not join the update service will be required to pay £49.50 for a new DBS check in 3 years time.

Please note that new starters with KGH are subject to a six‑month probationary period.

Ensure that the information you provide on your application form is correct, accurate and that nothing has been omitted. Any information that is stated in your application form in relation to qualifications/training courses/work/education experience/references must be able to be evidenced. Failure to do so may result in your offer being withdrawn.

Equal Opportunities

We are an equal opportunities employer, which aims to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds, including members of black and minority ethnic (BME) communities, especially for senior posts within KGH.

Applicants who have a disability and meet the essential criteria for the job will be interviewed if you indicate you wish to be considered under the Guaranteed Interview Scheme. If you require a reasonable adjustment at any stage of the recruitment process please make the recruitment services team aware as soon as possible.

Additional Information

Safeguarding is everyone's business. KGH considers safeguarding a priority amongst its citizens and a key value for all employed by the service.

An exciting opportunity to join our busy Urology Team has arisen. We are looking to recruit an enthusiastic and motivated individual to support the scheduling of patients. You will be working as part of a busy team and will need to have excellent communication skills with proven organisational/prioritising skills.

Kettering General Hospital NHS Foundation Trust is one of the largest employers in the area and we are on an exciting journey. Our mission is to provide safe, compassionate and clinically excellent patient care by being an outstanding employer for our people. The Urology team are a friendly and dedicated group of people, we all achieve job satisfaction and feel we are an integral part in ensuring patients’ journeys through the Urology Unit are of the highest standard.