Voice & Data Analyst

Tarmac; West Midlands; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading construction solutions provider in the UK seeks a Voice & Data Network Analyst. In this role, you'll leverage your technical expertise to ensure secure and efficient Voice & Data services across the business. You will be involved in monitoring system performance, supporting IT projects, and collaborating with various stakeholders. The ideal candidate should possess a degree or equivalent experience and ITIL certification, as well as familiarity with technologies like Cisco and Avaya. Competitive benefits and an inclusive culture await you.

Benefits

Bonus scheme

Enhanced holiday entitlement

Contributory pension scheme

Employee Assistance helpline

Training and development opportunities

Qualifications

• Proven experience designing and delivering solutions aligned to business needs.
• Experience in vendor engagement and third-party hosting.

Responsibilities

• Deliver secure and cost-effective Voice & Data services.
• Monitor system availability and performance.
• Support IT projects and changes with expertise.

Skills

Technical knowledge in Cisco, Meraki, Avaya

Problem analysis and solution design

Strong communication skills

Education

Degree-level education or significant relevant industry experience

ITIL certified/trained

Tools

MPLS

SD-WAN

SIP

Job description

Overview

Voice & Data Network AnalystAre you passionate about cutting‑edge Voice & Data technologies and ready to make a real impact across a dynamic business? We’re looking for a Voice & Data Network Analyst to join our team—someone who can combine deep technical expertise with a proactive, solutions‑first mindset.

About the Role: As our Voice & Data specialist, you’ll report into the Communications & Information Security Manager and act as a Subject Matter Expert, supporting the delivery of secure, reliable and high‑quality services across the business. You’ll work closely with key stakeholders, technical teams and external vendors to ensure our Voice & Data systems are compliant, resilient and continuously improving. You’ll support both project delivery and operational excellence; bringing innovative thinking, strong problem‑solving skills and the ability to translate business needs into robust technical solutions.

What You’ll Be Doing

• Delivering consistent, secure and cost‑effective Voice & Data services across the business
• Monitoring system availability, capacity and performance—driving enhancements where needed
• Supporting IT projects and change initiatives with Voice & Data expertise
• Providing expert 2nd‑line support in line with SLAs
• Investigating incidents, escalating where appropriate and contributing to root‑cause analysis
• Ensuring compliance with GDPR, SOx, GISP and internal control processes
• Liaising with vendors to maintain high service standards
• Supporting continuous improvement across processes and technologies

Key Stakeholders

• Senior Voice & Data Analysts, Security Analysts, Change & Release Managers
• Project Managers, Software Asset Managers & Operational Systems teams
• Business IT users, Internal Auditors & External Auditors
• A range of software, hardware and professional service providers

What You’ll Bring

• Qualifications & Experience: Degree‑level education or significant relevant industry experience
• ITIL certified/trained
• Technical knowledge in one or more areas such as: Cisco, Meraki, Avaya; MPLS, SD‑WAN, SIP
• Experience designing and delivering solutions aligned to business needs
• Vendor engagement and third‑party hosting experience

Skills & Behaviours

• Strong communicator (technical & non‑technical)
• Creative thinker with rigorous implementation skills
• Excellent problem analysis and solution design abilities
• High‑quality documentation skills
• Results‑driven, resilient and highly committed
• Persuasive and confident in influencing others
• Methodical, flexible and supportive
• Quick to act with a positive “can‑do” approach

Why Tarmac

We don't just offer a job, we offer a career. Alongside this role, you'll have access to industry-leading rewards, development opportunities, and a culture that puts people first, including:

• Bonus scheme
• Enhanced holiday entitlement
• Contributory pension scheme
• Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
• Access to our Employee Assistance helpline for free and confidential advice
• Access to join our Employee Communities (employee networks) we currently have nine communities inc. (REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & carers, Ability, Wellbeing, Female voice and menopause
• Training and development opportunities

We’re proud to be part of CRH, and even prouder to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. If you need any reasonable adjustments during the recruitment process, just let us know, we’re here to support you.

Ready to build your future? Click ‘Apply’ to get started. Please note: we sometimes close roles early due to high interest, so don’t wait too long!

Contact Details

Tarmac

Tel: [phone]

Contact: Tom Hargreaves

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