VodafoneThree - Retail Business Advisor - 40 hours/week - Manchester Trafford Experience

VodafoneThree; Manchester; On-site; GBP 100,000 - 125,000; Full time

Job summary

A telecommunications provider in Manchester is seeking a dedicated customer-facing professional to enhance the shopping experience for business customers. The role involves promoting products, delivering exceptional service, and supporting new team members. Candidates should have a strong understanding of business needs and a passion for customer service, along with the ability to train and guide others. Competitive pay and a variety of benefits are offered, making this an attractive opportunity for those passionate about connecting with customers and driving business success.

Benefits

Competitive pay

Bonuses

Up to 28 days off plus bank holidays

Paid time for charity work

Pension plan

Qualifications

• Promote store as the destination for local business customers.
• Deliver the best service to business customers.
• Ownership of training new business offers to the team.

Responsibilities

• Enhance customer experience while increasing revenue.
• Adhere to Vodafone's regulatory policies.
• Participate in company training and development programs.

Skills

Deep knowledge of business customer requirements

Excellent customer service

Solution-based selling

Team coaching and support

Job description

Location: Manchester Trafford Experience
Salary: £15.42 per hour and Vodafone benefits
Working Hours: Full time 40 hours per week - Includes some weekend and bank holidays

Who We Are

We're here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future's being built – today. We’re creating more than the UK’s best network. We're helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there's space for you here. We're building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. You'll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Why VodafoneThree

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country. You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone. We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started. Join our retail teams to be the friendly face our customers see as they walk into one of our stores. Where it’s our job to connect with our customers, helping them to get the most out of their technology, whilst providing an outstanding and memorable experience.

What you’ll do

To deliver a consistently brilliant shopping experience to every business customer, ever time. To approach every interaction with customers as an opportunity to increase revenue and customer experience, using solution based selling and offering products and services that meet the customers needs.

• Advocates the Vodafone brand
• Deliver your work operating within the current frameworks and processes of your team and department.
• Provide informal guidance when required to support new team members
• Line manager feedback/reviews
• Ownership of personal development
• Undertake regular learning and development and align with company and FCA requirements
• Adhere to company and regulatory policies and guideline at all times
• Partaking in Vodafone's security vetting process whenever required

Who you are

• Promote the store as the destination of choice for local business customers.
• Deliver the best service on the high street to our business customers
• Have a deep knowledge of business customer requirements and the market
• Store specialist for all business related products and bring these to life for our customers
• Advocate our business products and services across the store team, role modelling our approach to business customers
• Generate business leads to business teams & prospect in my local business community
• Ownership of the training and delivery of new / existing business offers and solutions to the store team. Coaching when required.
• Recommend suggestions to the Store Manager on how to improve customer service
• Always act with good conduct, ensuring our customers are given correct and relevant information ensuring their needs are met and allowing them to make an informed decision

Worried that you don’t meet all the desired criteria exactly? We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer

We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top‑notch parental leave policies.

Need to Know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulator’s standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website ( https://careers.vodafone.com/uk/applying-to-us/ ) for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine‑tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are – your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.

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