Visitor Services Assistant

National Park Service; Remote; GBP 25,000 - 35,000; Full time

Job summary

A governmental agency in the United Kingdom seeks a Visitor Services Assistant responsible for providing essential visitor services, including public orientation, monitoring permits, and supporting visitor safety. The ideal candidate must be capable of handling inquiries, educating diverse visitors about regulations, and assisting in emergencies. This role offers an opportunity to work outdoors in various environments, promoting public engagement with natural and cultural resources.

Benefits

Uniform allowance

Potential for government housing

Qualifications

• Must possess the ability to provide visitor services including patrol and inquiries.
• Strong communication skills to educate diverse visitors on safety regulations.
• Experience in a recreation or public service environment is advantageous.

Responsibilities

• Provide visitor services and public orientation in parks.
• Monitor permits and maintain relationships with partner organizations.
• Assist during medical or emergency situations.

Skills

Visitor services

Communication

Cultural sensitivity

Education

High school education or equivalent

Tools

Two-way radio equipment

General computer software (Excel, Word)

Job description

Duties

Visitor Services Assistant Standard Duties:

• Provide visitor services including patrol, roving, fixed post assignments and public programs.
• Participate in day-to-day operation of a seasonal contact station.
• Site monitoring, and resource protection.
• Operates two-way radio equipment.
• Responds verbally to visitor inquiries, offering information and guidance.
• Public can include individuals who are distressed, confused, frustrated, difficult or even hostile.

Additional duties for GS-04:

• Monitors special use permits and maintains good relations with partner organizations, concessions and stakeholders.
• Relates effectively to people from varied cultural backgrounds and is sensitive to diversity, race, gender, religion, disabilities and other individual differences.
• Educates customers regarding rules, regulations, and safety concerns to ensure visitor safety and resource preservation.
• Direct visitors and the public with problems, questions, or complaints to appropriate resource.
• Assists in medical or other emergencies up to level of training.

Additional duties for GS-05:

• Provide informal interpretation and public orientation to a park or recreation area e.g. current events, resource management or environmental projects, and overview of areas natural, cultural, and/or historical resources.
• Provide information to the public using information or materials on management policies and legislative updates on issues affecting the natural, historical, and/or cultural preservation of the area.
• Operate general computer software programs such as word processing, spreadsheet, or database e.g. Excel, Access, Word, or similar operating systems.
• Gather information from reporting parties concerning accidents/incidents within the area to notify appropriate personnel.
• Assess a situation to determine the appropriate response in accordance with policy guidelines.

Requirements

Conditions of employment

• U.S. Citizenship required.
• Area of Consideration for this position refers to the hiring authority/eligibility and not the physical location of the position.
• Appointment subject to background investigation and favorable adjudication.
• Males must meet Selective Service Registration Act requirement.
• Selectee will be required to participate in the Direct Deposit Electronics Funds Transfer Program.
• Occupancy of government quarters may be required.
• Government housing may be available but is not guaranteed. Use to contact specific parks for more information on government housing.
• You may be required to wear a uniform and comply with the National Park Service uniform standards. A uniform allowance will be provided.
• You may be required to work on-call, evenings, weekends, holidays, overtime and/or shift work.
• You may be required to operate a government (or private) motor vehicle as part of your official duties. Prior to your first official motor vehicle operation, and again every year thereafter (or more frequently if management determines such need exists), you will be required to sign an affidavit certifying to your possession of a valid State issued driver's license that is current and has not been revoked, suspended, canceled, or otherwise disqualified in any way to prohibit your operation of a motor vehicle. You will also submit a photocopy of your valid State issued driver's license prior to your first official motor vehicle operation, and again every year, or more frequently if management determines such need exists. Lastly, you may be required to submit all certified driving records from all States that discloses all valid driver's licenses, whether current or past, possessed by you. Please indicate in your application whether you possess a valid State driver's license.

Qualifications

All qualifications must be met by the closing date of this announcement-02/15/2026 (unless otherwise stated in this vacancy announcement).

Credit will be given for all appropriate qualifying experience. To receive credit for experience, your 2 page resume MUST clearly indicate the nature of the duties and responsibilities for each position, starting and ending dates of employment (month/year), and the resume must reflect full and/or part-time or total number of hours worked (i.e., work 40+ hours a week, rather than indicating full-time). If part-time, the hours must be annotated to be able to pro-rate the amount of qualified specialized experience. Resumes must not exceed two single-sided pages and resumes longer than two pages will not be accepted. You may only submit one resume. Only the document submitted as the "Resume" under the Documents section will be used to determine your qualifications/eligibility and for rating purposes. In the event you submit more than one resume, only the latest submission will be reviewed.

To qualify for this position at the GS-04 level, you must possess one of the following :

1. A. One year of progressively responsible clerical, office, or other work that indicates your ability to acquire the particular knowledge and skills needed to perform the duties of a Visitor Services Assistant. General experience includes greeting the public, disseminating information, providing directions and fee collection.
2. -OR- B. Two years of education above high school (60 semester hours or 90 quarter hours). This education was obtained in an accredited business, secretarial or technical school, junior college, college, or university.
3. -OR- C. Equivalent combination of experience and education that, together, equal 100% of the qualification standards listed above when combined.

To qualify for this position at the GS-05 level, you must possess one of the following :

1. A. One year of specialized experience equivalent to the GS-04 level in the federal service. Specialized experience demonstrates the knowledge, skills, and abilities to perform successfully the duties of a Visitor Services Assistant. Specialized experience includes providing information or assistance to the public in a business or recreation setting; instructing groups of people or individuals; and compiling and analyzing information to report. -OR-
2. B. Four years of education above high school (120 semester hours or 180 quarter hours). This education was obtained in an accredited business, secretarial or technical school, junior college, college, or university.
3. -OR- C. Equivalent combination of experience and education that, together, equal 100% of the qualification standards listed above when combined.

Qualifying experience may be obtained in the private or public sectors. The OPM Qualification Standards Handbook is available for review at: .

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

ICTAP/CTAP Statement: Current surplus and current or former displaced Federal individuals who have special priority selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) must be well qualified for the position to receive consideration for special priority selection. Well qualified means that the applicant meets the following: OPM qualification standards for the position; all selective placement factors, where applicable; special qualifying conditions that OPM has approved for the position, where applicable; is physically qualified with reasonable accommodation, where appropriate to satisfactorily perform the duties of the position upon entry; and is rated by the organization at least at the well qualified level on all competencies. Federal employees seeking CTAP/ICTAP eligibility must submit proof that they meet the requirements of 5 CFR 330.605(2) for CTAP and 5 CFR 330.704 for ICTAP. This includes a copy of the agency notice, a copy of their most recent Performance Rating, and a copy of their most recent SF-50 noting current position, grade level, and duty location. Please annotate your application to reflect that you are applying as a CTAP/ICTAP eligible. If you are selected for Federal employment, you will be required to fill out a Declaration of Federal Employment, OF-306, prior to being appointed to determine your suitability for Federal employment and to authorize a background investigation. Failing to answer all questions truthfully and completely or providing false statements on your application may be grounds for not hiring you, or for firing you after you begin work. Also, you may be punished by fine or imprisonment (U.S. Code, Title 18, section 1001).

Education

To qualify based on education, you must submit a legible copy of transcripts from an with your name, school name, credit hours, course level, major(s), and grade-point average or class ranking. Transcripts do not need to be official, but if you are selected for this position and you used your education to qualify, you must provide official transcripts before you begin work.

If you are using to meet qualification requirements, you must show that your education credentials have been evaluated by a private organization that specializes in the interpretation of foreign education programs and that (1) deemed your education equivalent to that gained in an accredited U.S. education program, or (2) given full credit for courses at a U.S. accredited college or university.

Additional information

to calculate locality pay.

Non-Competitive Rehire Eligibility: Temporary seasonal employees can only maintain their non-competitive rehire eligibility if they work no more than a combined total of Temporary NTE less than 1560 hours anywhere in the National Park Service (NPS) within their established service year. Accordingly, non-competitive rehire eligibility allows for re-appointment to the same position or another position appropriate for temporary appointment with the same qualification requirements (5 CFR 316.402[b][7]), based on series and grade, anywhere in the major subdivision (NPS).

If you have held a temporary seasonal appointment in the past 12 months and have already worked the maximum temporary appointment less than 1560 hours during that period, you are still welcome to apply. However, please be aware that exceeding the limit of 1560 hours in your established service year will result in the loss of your non-competitive rehire eligibility.

The limit can be exceeded by working multiple temporary seasonal positions that result in a combined total greater than 1560 hours. The limit also can be exceeded by working a single temporary seasonal appointment that exceeds 1560 hours, unless granted an exception by OPM.

PHYSICAL DEMANDS: Standing for long periods of time, walking, bending, lifting of moderately heavy items and sedentary work is required. Mental stress and physical fatigue occur due to high volume of personal contacts.

WORK ENVIRONMENT: Work is often performed in small, outdoor structures with open windows which results in exposure to extreme temperatures, rain, snow, wind, and direct sunlight. Park areas may be geographically located in areas of high elevation, rugged terrain or dense populations. High levels of vehicle noise and emissions may exist during heavy visitation periods. Duties may be performed alone in isolated locations.

COLA Statement : COLA pay in Alaska varies; COLA pay in Hawaii, Puerto Rico, U.S. Virgin Islands, Guam and CNMI are noted. Salary annotated on this announcement includes locality but does not include COLA.

Employment may be extended or terminated at any time due to fluctuations in funding levels, project needs, employee performance, or other considerations.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

A review of your resume and supporting documentation will be made and compared against your responses to the Assessment Questionnaire to determine if you are qualified for this job. If your resume is incomplete or does not support the responses provided in the Assessment Questionnaire, or if you fail to submit all required documentation, you will be rated ineligible or not qualified, or your score will be adjusted accordingly. If a determination is made that you have inflated your qualifications or experience, you can lose consideration for this position. Please follow all instructions carefully; errors or omissions can affect your rating.

Interagency Career Transition Assistance Program (ICTAP) Eligibles: View information about ICTAP eligibility on OPM's Career Transition Resources website. To be considered well qualified under ICTAP, you must be rated at a minimum score of 85.0 for this position. In addition, you must submit the supporting documents listed under the required documents section of this announcement.

Area of Consideration for this position refers to the hiring authority/eligibility and not the physical location of the position.

An interview may be required for this position. If an interview is required, failure to complete the interview may result in removal from further consideration.

You will be evaluated on the following competencies:

• Conscientiousness
• Public Service Motivation
• Speaking

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

ALL required documentation must be submitted to receive full consideration for eligibilities and veterans' preference selected.

The following documents are required and must be submitted by 11:59 PM (EST) on 02/15/2026:

1. Your 2-page resume which includes a list of all significant jobs held and duties performed, dates specified in month and year format, and the resume must reflect full and/or part-time or total number of hours worked. If part-time, hours must be annotated to pro-rate the amount of qualified specialized experience.
2. A complete Application Questionnaire: The Application Questionnaire is the application questions when redirected after selecting the Apply button within the announcement
3. Other Supporting Documents, if applicable, such as:
   • If you are a Discharged, Non-Disabled Veteran, you must submit a copy of your DD-214 showing character of discharge or other documentation of service.
   • If you are a veteran within 120 days of discharge, you must submit signed documentation from the Armed Forces certifying details of your service.
   • If you are a Disabled Veteran, Purple Heart Recipient, or, you must submit all additional proof required by the agency. You may request a copy of your Department of Veterans Affairs letter from or call 1-800-827-1000 to establish proof of disability.
4. College transcripts if qualifying based on education.
5. Documentation for consideration if you are a displaced Federal employee within the local commuting area. You must include:
   • Proof you are a displaced Federal employee, e.g., RIF Separation Notice, Notice of Proposed Removal, etc;
   • SF-50s showing career/conditional tenure competitive status, promotion potential and duty location; and
   • Most recent performance appraisal. To exercise selection priority, displaced or surplus Federal employees must be rated well-qualified or above 85 on the rating criteria for this position.

Do not submit photographs with your application package. Documents with photographs may not be seen by hiring officials - you must remove your image from any badges, licenses, etc.

Do not upload Adobe portfolio documents. Adobe portfolio documents are not viewable by our agency's staffing offices.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from accredited institutions.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.