VIP Guest Concierge - Luxury Hotel Experience

Jumeirah; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury hospitality group in the United Kingdom seeks a candidate to warmly greet guests and ensure they feel comfortable upon arrival. Responsibilities include scheduling dining reservations, providing personalized service, and facilitating restaurant bookings. Successful candidates will demonstrate proactive customer service and integrity while respecting cultural differences. Competitive salary and benefits are offered, including extra holidays and wellness programs.

Benefits

Competitive salary + excellent service charge

Extra holiday for milestone birthdays

Life insurance and pension scheme

Dry cleaning of uniform

Meals on duty

Employee assistance and wellness programmes

Discounts on F&B and spa treatments

Qualifications

• Proactive approach to assist guests with positive body language.
• Team player and active listener.
• Respect and understanding of cultural differences.

Responsibilities

• Greet guests warmly and ensure they feel comfortable.
• Schedule dining reservations and coordinate special services.
• Escort guests to tables and present menus promptly.
• Familiarize with the menu to answer guest queries.

Skills

Customer service orientation

Proactive listening

Team player

Integrity

Positive body language

Job description

A luxury hospitality group in the United Kingdom seeks a candidate to warmly greet guests and ensure they feel comfortable upon arrival. Responsibilities include scheduling dining reservations, providing personalized service, and facilitating restaurant bookings. Successful candidates will demonstrate proactive customer service and integrity while respecting cultural differences. Competitive salary and benefits are offered, including extra holidays and wellness programs.