Veterinary Care Assistant

PDSA; Sunderland; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading veterinary charity in the UK is looking for a Veterinary Care Assistant to provide exceptional customer service and support the clinical team. Responsibilities include maintaining cleanliness, assisting with animal handling, and working at reception. Candidates must have a Veterinary Care Assistant Level 2 diploma. The role offers various benefits, including a generous pension scheme and special paid days off. This position is ideal for those looking to start a career in veterinary practice.

Benefits

25 days holiday with buy/sell option

Paid Volunteering Day

Celebration Day

Dedicated Wellbeing Day

Generous pension schemes

Life Assurance policy

Employee Assistance Programme

Retail and leisure discounts

Qualifications

• Must have a Veterinary Care Assistant Level 2 diploma or equivalent.
• Highly self-motivated with good customer service skills.
• Minimum age of 18 years old due to varied shift patterns.

Responsibilities

• Provide high standard of customer service and clinical care.
• Support the hospital team with animal wellbeing and hygiene.
• Assist with animal handling and work at reception.

Skills

Good customer service skills

Animal handling

Self-motivation

Education

Veterinary Care Assistant Level 2 diploma or equivalent

Job description

Pets and people at the heart of what we do.

About the Role

We are looking to recruit a Veterinary Care Assistant (VCA) who will provide a high standard of customer service and clinical care whilst promoting pet wellbeing and supporting the clinical team.

The role will be responsible for supporting the hospital team with taking care of the wellbeing of pets by maintaining a clean and hygienic environment at all times, assisting with animal handling, working at reception and providing support to the Veterinary nurses and Veterinary Surgeons. They will also encourage financial contributions from clients from time to time.

Depending on the needs of the hospital Veterinary Care Assistants work both full and part time hours. The role is an excellent starting point if you want a career within Veterinary practice.

About You

Candidates must have a Veterinary Care Assistant Level 2 diploma or equivalent to meet the application criteria for this role, as being highly self motivated with good customer service skills.

A minimum age of 18 years old due to a varied shift pattern.

The closing date for this vacancy may be brought forward should we receive sufficient candidates.

What We Offer

In addition to being a great place to work, we offer a wide range of benefits, including :

• 25 days holiday (excluding Bank Holidays) with the option to buy or sell up to 5 days per year.
• Special days off, including :
• A paid Volunteering Day.
• A Celebration Day for something meaningful to you.
• A dedicated Wellbeing Day to focus on yourself.
• Generous pension schemes – Auto-Enrolment and / or Contributory options, starting at an enhanced 5% employer contribution up to 10%.
• Life Assurance policy (4 x annual salary).
• Employee Assistance Programme and an Online Wellbeing Centre available 24 / 7, offering confidential professional support.
• Wide range of retail and leisure discounts through our Fetch platform, including shopping, holidays, and more.

About PDSA

As the UK’s leading veterinary charity, with 48 Pet Hospitals, we strive to improve pets’ lives – through prevention, education and treatment. Every year our dedicated vet teams carry out 2.7 million treatments on 470,000 pets. Our national network of around 120 high street shops help us to provide these treatments through selling both donated and new goods.

We believe that we work better together, so everyone from our vets, volunteers, shop teams and to our office support colleagues – we are driven in our dedication and passionate about pets. Join us and help improve the lives of every pet.

PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunity for flexible working arrangements to support team members from different backgrounds.

If you have any questions or concerns regarding accessibility, please contact your Recruiter Maria Bloor at and I will be happy to discuss via email or telephone reasonable adjustments that you may require throughout the recruitment process.