Vehicle Service Advisor

autoskills-uk; Brighton; On-site; GBP 34,000; Full time

Job summary

A vehicle services company is seeking an experienced Vehicle Service Advisor in the UK to manage service bookings, attend to customer requirements, and handle complaints. The ideal candidate will be motivated with a strong focus on customer service and must hold a full clean UK Driving Licence. The role offers a basic salary of £26,000 plus bonuses, along with benefits including 30 days annual leave and continuous training. Interested candidates should contact Kieran referencing job number 52522.

Benefits

30 Days Annual Leave Including Bank Holidays

Continuous Training & Development

Life Insurance

Refer a Friend Scheme

Qualifications

• Must have previous experience as a Vehicle Service Advisor.
• Knowledge of Kerridge, 1 link, or similar DMS systems is essential.
• A full clean UK Driving Licence is a must.

Responsibilities

• Take Service Department bookings.
• Ensure efficient workshop loading while meeting customer requirements.
• Update customers about technical issues.
• Deal with complaints.
• Upsell products where possible.

Skills

Experience as a Vehicle Service Advisor

Kerridge / 1 link / Pinnacle systems knowledge

Confident in up selling

Customer focused

Ability to thrive in a busy service department

Full clean UK Driving Licence

Job description

Vehicle Service Advisor

Basic Salary - £26,000 + Bonus;

OTE: £34,000 +;

Location - Norwich

Benefits

• 30 Days Annual Leave Including Bank Holidays


• Continuous Training & Development


• Life Insurance


• Refer a Friend Scheme

Vacancy to be filled by an experienced Vehicle Service Advisor with a flexible and can-do attitude who is always committed to offering quality customer service.

Responsibilities

• Take Service Department bookings.


• Ensure efficient workshop loading, whilst attending to all customer requirements to the expected standards.


• Meeting and greeting service customers and identifying their service requirements.


• Updating customers with technical issues.


• Dealing with complaints.


• Seize opportunities for up selling products.

Skills and Qualifications

• Must have previous experience as a Vehicle Service Advisor.


• Kerridge / 1 link / Pinnacle systems knowledge or similar DMS System.


• Must be motivated with confidence in up selling.


• Must be fully customer focused, presentable and professionally dressed.


• Ability to thrive within a busy service department.


• MUST HOLD Full clean UK Driving Licence.

Please contact Kieran @ Auto Skills if you are interested in this Vehicle Service Advisor. Please reference job number 52522.