Uptime Engineer

SMT GB; Stapleford; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading engineering firm in Stapleford is seeking an experienced Uptime Engineer to improve operational efficiency. In this desk-based role, you will develop maintenance strategies and work closely with customers to ensure machinery performance. Ideal candidates have diagnostic experience and strong communication skills. Competitive salary and benefits offered.

Benefits

Health Cash Plan

Free Physio Access

24/7 GP Service

Enhanced Sick Pay

Family Leave

IVF Support

Retirement Support

Qualifications

• Experience in a Heavy Plant Engineer role with demonstrable diagnostic and repair experience.
• Ability to work at pace and using own initiative.
• Able to build good working relationships with internal and external stakeholders.

Responsibilities

• Develop maintenance strategies based on contract fleet trends.
• Ensure systems are updated with accurate machine population data.
• Identify and address machine issues.

Skills

Diagnostic and repair experience

Communication skills

Problem-solving ability

Technical reporting

IT skills

Education

NVQ Level 3 in Plant Maintenance or equivalent

Job description

Overview

SMT GB is looking for experienced Engineers who are ready to advance their career in a role that moves away from the tools and into a new challenge. Working as a desk-based Uptime Engineer, you will be responsible for maintaining and improving the operational efficiency of equipment. You will work closely with customers to ensure their machinery is performing at optimal levels, minimizing downtime, and maximizing productivity.

Responsibilities

• Develop maintenance strategies based on contract fleet trends to improve reliability and performance.
• Ensure systems are updated with accurate machine population data, ensuring all regional machines report correctly.
• Use inspection reports, oil analysis, and internal systems to identify and address machine issues.
• Oversee and support parts and service quotes to increase incremental work on contract machines.
• Identify parts, labour, and tooling needs for warranty cases to reduce engineer travel and minimise unrecoverable costs.
• Generate sales leads for high-value work and actively promote parts, remanufactured products, and service solutions.
• Gather market intelligence, monitor competitor activity, and report on lost sales to improve performance.
• Collaborate with internal teams on contract strategies and cost management throughout the machine lifecycle.
• Manage technical support escalations, assist with complex customer communications, and oversee rework programs efficiently.
• Ensure product updates and bulletins are actioned as part of relevant repairs and undertake additional duties as required.

Qualifications

• NVQ Level 3 in Plant Maintenance or equivalent
• Experience in a Heavy Plant Engineer role with demonstrable diagnostic and repair experience
• Good technical knowledge of current heavy plant mechanical systems, machine ranges and parts
• Excellent communication skills both written and verbal
• Passionate about delivering exceptional levels of customer service
• Ability to troubleshoot and solve problems efficiently
• Able to build good working relationships with internal and external stakeholders at all levels
• Able to produce and understand technical reports
• Ability to work at pace and using own initiative
• Strong IT skills with the ability to use all MS packages and systems

Desirable Skills

• Experience working in a technical support or project coordination
• Condition Monitoring experience

Benefits

• Alongside a competitive salary we offer a host of fantastic benefits
• Health Cash Plan - Claim money back on prescriptions (including HRT), glasses, dentist appointments, physio and more. We cover your basic plan, with the option to upgrade.
• Free Physio Access - Speak to a physio by phone or video.
• 24/7 GP Service - Private GP access anytime.
• Additional Health & Wellbeing Support and benefits.
• Enhanced Sick Pay - Extra support when you're unwell.
• Family Leave - Enhanced maternity, paternity and adoption leave.
• IVF Support - Paid time off for treatment and appointments.
• Retirement Support - Bonuses and phasedown days when it’s time to retire.