Unified Communication Analyst

Devonshire Hayes Recruitment Specialists Ltd; England; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading recruitment agency seeks a Unified Communications Analyst to support, configure, and deploy UC systems. Responsibilities include monitoring performance, providing Tier 2/3 support, and ensuring compliance with security standards. The position requires attendance at the office 2–3 days a week. Ideal candidates will have strong troubleshooting skills and experience with VoIP and CRM integration.

Responsibilities

• Support planning, configure, and deploy unified communications systems.
• Monitor system performance and reliability, conduct regular maintenance.
• Provide Tier 2/3 support for UC-related issues.
• Integrate UC solutions with other enterprise applications.
• Collaborate with vendors to manage licenses and escalate issues.
• Create and maintain system documentation and user guides.
• Ensure UC systems comply with security standards.
• Attend the office 2–3 days per week.

Job description

Overview

Devonshire Hayes has partnered with a fantastic company based in Essex to help them hire a Unified Communications Analyst. You will be tasked with the following,

Responsibilities

• Implementation: Support planning, configure, and deploy unified communications systems, including VoIP, SIP trunking, and messaging platforms and integration with CRM
• Monitoring & Maintenance: monitor system performance and reliability; conduct regular maintenance, support patching, and upgrades to ensure high availability and security.
• Support & Troubleshooting: Provide Tier 2/3 support for UC-related issues, including call quality problems, device configurations, and network diagnostics.
• Integration & Optimization: Integrate UC solutions with other enterprise applications (e.g., Microsoft 365, Active Directory, CRM systems). Analyse usage patterns and propose improvements.
• Vendor Management: Collaborate with vendors and service providers to manage licenses, escalate issues, and implement new features or services.
• Documentation & Training: Create and maintain system documentation (CMDB), user guides, and training materials. Deliver training sessions or resources to end users.
• Security & Compliance: Ensure UC systems comply with security standards and regulatory requirements. Work with InfoSec teams to implement encryption, authentication, and access controls.
• Office attendance: Ideally the role would require attending the office 2–3 days per week.