Unified Comms Network Specialist

BT Group; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading telecom company in London is seeking a Security Team member to deliver and operate services under SLAs. The role involves supporting critical collaboration platforms and maintaining high availability. Candidates must have strong troubleshooting skills, relevant educational qualifications, and experience in IT management. Benefits include competitive salary, bonuses, and flexible benefits. Security clearance is required.

Benefits

Competitive salary

10% on target bonus

BT Pension scheme

25 days annual leave

Flexible benefits package

World-class training opportunities

Private virtual GP appointments

Access to retail discounts

Qualifications

• Availability for an on-call rota (1 week in 3 or 4).
• Ability to troubleshoot user issues related to PCCE, CUCM, Unity.

Responsibilities

• Deliver and operate services for special customers under SLAs/SLTs.
• Manage and technically support critical customer collaboration platforms.
• Deploy system updates and patches, provide urgent configuration support.

Skills

Strong troubleshooting

Network configuration

Issue resolution

Network implementation

Network security skills

Leadership in IT project teams

Education

Degree or vocational qualifications in relevant disciplines

Tools

Cisco Unified Communications Manager (CUCM)

Cisco Unity Connection (CUC)

Cisco Packaged Contact Centre Enterprise (PCCE)

Job description

Job Overview

As a member of BT’s Security Team, you will deliver and operate services for special customers under Service Level Agreements (SLAs) and Service Level Targets (SLTs). You will work onsite with the BT Technical Services Team, manage and support critical collaboration platforms, systems, and networks for key customers, and own all critical change and support activities, deploying updates, patches, and configuration support. Your focus will be on maintaining high availability, rapid incident resolution, and successful deployment of changes, upgrades, and enhancements.

Responsibilities

• Deliver and operate services for special customers under SLAs/SLTs.
• Be part of an exceptionally motivated onsite BT Technical Services Team.
• Manage and technically support internal reference and critical customer‑located collaboration platforms, systems and networks.
• Own and manage all critical change and support activities. Deploy system updates and patches, provide urgent configuration support.
• Establish and maintain high availability of platform services and rapidly resolve incidents during normal operations.

Qualifications & Skills

• Strong troubleshooting, network configuration, issue resolution, network implementation and network security skills.
• Degree educated (or vocational qualifications within relevant disciplines).
• Operational and management experience within the IT sector.
• Availability to form part of an out‑of‑hours on‑call rota (1 week in 3 or 4).
• Experience leading IT project teams during complex deliveries.
• Desired experience: Administration of Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC), Cisco Packaged Contact Centre Enterprise (PCCE).
• Ability to troubleshoot user issues related to PCCE, CUCM, Unity.

Security Clearance

Due to the sensitive nature of this role, you will be required to undergo a DV (Developed Vetting) level Security Clearance. An allowance of £5,000 per annum may be payable monthly while you hold this DV and continue to work in a role that requires that level of security clearance. The terms of this allowance will be made available if you are successful in being recruited into this role. Security Clearance Information

Benefits

• Competitive salary.
• 10% on target bonus (depending on country based).
• BT Pension scheme, minimum 5% employee contribution, BT contribution 10%.
• On‑call allowance (depending on role requirements).
• 25 days annual leave (not including bank holidays), increasing with service.
• Huge range of flexible benefits including cycle to work, healthcare, season ticket loan.
• World‑class training and development opportunities.
• From January 2025, equal family leave: 18 weeks full pay, 8 weeks half pay, 26 weeks statutory rate for all parents.
• Enhanced women's health support: menopause symptoms, cancer screenings, period care and more.
• 24/7 private virtual GP appointments for UK colleagues.
• 2 weeks paid carer's leave.
• Option to join BT Shares Savings schemes.
• Discounted broadband, mobile and TV packages.
• Access to 100+ retail discounts including the BT shop.