Trilingual (English/Lithuanian/Russian) First Response Advisor

NRG Resourcing Ltd; Newcastle upon Tyne; On-site; GBP 23,000; Full time

Job summary

A legal support firm in Newcastle upon Tyne is seeking a Trilingual First Response Advisor to address incoming client inquiries in English, Lithuanian, and Russian. The successful candidate will ensure smooth client interactions by accurately capturing inquiries and providing information. The role requires excellent communication skills and attention to detail. Previous experience in administrative roles is desirable but not essential. This position is a full-time permanent role with an annual salary of £22,250.

Qualifications

• Fluent language skills in English, Lithuanian, and Russian are essential.
• Excellent communication and interpersonal skills.
• Strong attention to detail and accurate record-keeping.

Responsibilities

• Answer incoming calls and emails, providing clear information.
• Record accurate details of client inquiries.
• Assist clients with initial queries and direct them appropriately.
• Update case management systems with relevant client data.
• Work closely with colleagues to ensure a smooth client journey.
• Ensure all communication meets compliance and confidentiality standards.

Skills

Fluent in English

Fluent in Lithuanian

Fluent in Russian

Excellent communication skills

Attention to detail

Job description

Trilingual(English/Lithuanian/Russian)FirstResponseAdvisor

Location:NewcastleCityCentre

Salary:£22,250perannum

Contract:Full-time,Permanent

About the Role

WeareseekingatrilingualFirstResponseAdvisor(English/Lithuanian/Russian)tojoinabusylegalteaminNewcastleCityCentre.Thisisanexcellentopportunityforsomeonewithstrongcommunicationskillsandaprofessionalmannertobecomeanintegralpartofourclientcareteam.

Thesuccessfulcandidatewillactasthefirstpointofcontactfornewandexistingclients,handlingenquiriesinallthreelanguages.Youwillplayakeyroleinensuringthatclientinformationisaccuratelycapturedandthateachenquiryismanagedefficientlyandwithcare.

Key Responsibilities

• ClientCommunication:Answerincomingcallsandemails,providingclearandprofessionalinformationinEnglish,LithuanianandRussian,dependingonclientneeds.

• AttendanceTaking:RecordaccuratedetailsofclientenquiriesandattendancenotesfortheFirstResponseTeam,ensuringinformationisloggedcorrectly.

• ClientSupport:Assistclientswithinitialqueriesanddirectthemtotheappropriatedepartmentorlegalteammember.

• CaseAdministration:Updatecasemanagementsystemswithrelevantclientdataandmaintainaccurateandconfidentialrecords.

• TeamCoordination:Workcloselywithcolleaguestoensureasmoothclientjourneyandseamlesshandoverofinformation.

• Compliance:Ensureallcommunicationanddatahandlingmeetthefirm’scomplianceandconfidentialitystandards.

About You

• FluentlanguageskillsinEnglish,LithuanianandRussianareessential,astheroleinvolvessupportingclientswhocommunicateintheselanguages.

• Excellentcommunicationandinterpersonalskills,withtheabilitytohandlesensitiveinformationwithdiscretion.

• Strongattentiontodetailandaccuraterecord-keeping.

• Confidentworkinginafast-pacedofficeenvironmentandmanagingmultiplepriorities.

• Previousexperienceinanadministrative,call-handlingorcustomerservicerole—ideallywithinalegalorprofessionalservicesenvironment—isdesirablebutnotessential.

NRGisanequalopportunitiesemployercommittedtopromotingadiverseandinclusiveworkplace.Weopposeallformsofunlawfulorunfairdiscriminationonthegroundsofanyprotectedcharacteristic.Ouraimistocreateanenvironmentthatencouragesdiversity,buildsonindividualdifferences,andrespondsequitablytotheneedsofall.Weproactivelytakestepstofulfilourlegalobligations,removebarriers,monitorforfairness,reflectthecommunitiesweserve,andenforceazero-tolerancepolicyforbreachesofourEqualityandDiversitypolicy.