Travel Experience Specialist - REMOTE POSITION

Prestige Travel Agency by Mich; Remote; GBP 80,000 - 100,000; Full time

Job summary

A luxury travel agency is seeking a Luxury Travel Consultant to provide exceptional customer experiences from booking to post-trip follow-up. This remote position requires excellent communication skills, strong customer service background, and a keen interest in travel. Responsibilities include managing client inquiries, assisting with travel bookings, and ensuring documentation accuracy. You'll work in a supportive team culture with opportunities for professional growth and access to travel perks and discounts.

Benefits

Remote work environment

Opportunities for professional growth

Access to travel perks

Ongoing training and development

Qualifications

• Strong customer service background in travel, hospitality, or service-related experience preferred.
• Excellent communication skills required for client interactions.
• Detail-oriented with strong organizational skills.

Responsibilities

• Respond promptly and professionally to client inquiries.
• Assist with luxury and leisure travel bookings.
• Provide accurate information regarding destinations and agency policies.
• Coordinate and confirm booking details.
• Proactively follow up with clients before and after travel.
• Address client concerns with empathy.
• Maintain documentation and update booking systems.

Skills

Excellent verbal and written communication skills

Strong customer service background

Highly organized with strong attention to detail

Comfortable using technology

Reliable and proactive

Genuine interest in travel

Job description

Travel Experience Specialist (Luxury & Leisure)...

Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant – Customer Experience to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience.

This position is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and creating exceptional client experiences.

Key Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction
• Proactively follow up with clients before and after travel to ensure a positive experience
• Address client concerns or issues with empathy, professionalism, and solution-oriented thinking
• Maintain clear documentation and update booking systems as required

Qualifications & Skills

• Excellent verbal and written communication skills
• Strong customer service background (travel, hospitality, or service-related experience preferred)
• Highly organized with strong attention to detail
• Comfortable using technology and learning new booking platforms and systems
• Reliable, proactive, and able to manage multiple client requests efficiently
• Genuine interest in travel and helping clients plan memorable experiences

What We Offer

• 100% remote work environment
• Opportunities for professional growth within the agency
• Access to travel perks and industry-related discounts
• Supportive team culture with ongoing training and development

Equal Opportunity Statement

Prestige Travel Agency by Mich is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all team members.