Transport Planner

Tarmac Trading Limited; Birtley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading construction company is seeking a Transport Planner in Birtley, England. The role involves collaborating with internal and external stakeholders, handling customer orders, and managing complaints. The ideal candidate will have excellent planning and organizational skills, strong customer service experience, and a detail-oriented mindset. Benefits include a bonus scheme and enhanced holiday entitlement.

Benefits

Bonus scheme

Enhanced holiday entitlement

Contributory pension scheme

Access to discounts on retailers and holidays

Training and development opportunities

Qualifications

• Proven experience in a hectic planning role.
• Ability to multitask and manage expectations.
• Superb attention to detail is required.

Responsibilities

• Handle inbound and outbound calls.
• Process customer's orders.
• Manage complaints effectively.
• Communicate effectively with stakeholders.

Skills

Planning and organisational skills

Time management

Customer service skills

Attention to detail

Communication with stakeholders

Teamwork capability

Commercial awareness

IT literacy

Geographical knowledge of North East region

Knowledge of transport law

Job description

Overview

Reporting to the Distribution Supervisor the role of Transport Planner will work with multidisciplinary teams with both internal and external stakeholders including customers, customer service, planning and haulage drivers. The role will also be responsible for: At Tarmac, 'who you are' matters. We want to get to know you. If you share our values and are proud of a job well done, collaborative in working well with others and ambitious to make things better, then have a read of what we have on offer.

The ideal candidate for the role of Transport Planner will already have proven experience working in a hectic Planning role but we welcome applications from those who enjoy working in a busy, challenging customer focussed environment dealing with multiple stakeholders.

Responsibilities

• Handling of inbound and outbound calls
• Process customer's orders
• Raise any safety concerns immediately
• Proactively chase and inform of changes
• Complaint handling
• Effective communication with key stakeholders
• Accurate recording of data
• Uphold company values
• Effective management of assets and materials
• Sourcing and management of external assets
• Effective cost management

Qualifications

• Excellent planning and organisational skills
• Excellent time management skills and the ability to multi task and manage expectations successfully
• Proven customer service and telephone skills
• Superb attention to detail
• Ability to communicate with stakeholders at all levels
• Proven teamwork capability
• Speed and efficiency in making decisions
• Commercial awareness
• IT literacy
• Good geographical knowledge of the North East region (preferred)
• Knowledge of transport law (preferred but not essential)

Benefits

• Bonus scheme
• Enhanced holiday entitlement
• Contributory pension scheme
• Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
• Access to our Employee Assistance helpline for free and confidential advice
• Access to join our Employee Communities (employee networks) we currently have nine communities inc. (REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & carers, Ability, Wellbeing, Female voice and menopause
• Training and development opportunities