Transport Operations Administrator Coordinator

Acorn Recruitment; Tendring; On-site; GBP 28,000; Full time

Job summary

A recruitment agency is seeking a Transport Operations Administrator to support the traffic team and handle customer enquiries in Manningtree. This permanent, full-time position offers a salary of £27,150 per annum and requires excellent communication skills, problem-solving abilities, and experience in the Road Haulage industry. Opportunities for professional development are available within a dynamic team environment.

Benefits

Competitive salary

Career development prospects

Supportive team environment

Qualifications

• Experience in the Road Haulage industry required.
• Proficient in Excel including formulas and data cross-referencing.
• Ability to manage multiple priorities under pressure.

Responsibilities

• Respond and resolve customer enquiries effectively.
• Liaise with customers for booking status updates.
• Track driver jobs and report on delivery times.

Skills

Road Haulage knowledge

Geographic understanding of the UK

Excel skills

Problem-solving skills

Communication skills

Job description

Transport Operations Administrator coordinator days!

Manningtree | £27,150 per annum | Full-Time | Monday to Friday, Day Hours | Permanent

Acorn by Synergie is recruiting for a Transport Operations Administrator on behalf of our client based in Manningtree.

This key role supports the Traffic team and wider departments by handling customer enquiries and providing essential administrative support within a busy transport operations environment.

Key Duties:

• Respond to and resolve customer enquiries or escalate where necessary.
• Liaise daily with customers to provide booking status updates.
• Track driver jobs and report on delivery times and late vehicles.
• Manage dealership delivery notifications and reporting.
• Communicate with Traffic Allocation teams and drivers to manage work schedules and answer queries.
• Coordinate with customers and compounds to arrange vehicle collections.
• Liaise with sub-contractors to ensure timely and accurate deliveries.
• Accurately build jobs in the Traffic Management System (TMS), including all rates, vehicle details, and special instructions.
• Perform daily TMS checks to confirm loads are "wrapped".
• Manage driver validations and issue JLR validations via TMS.
• Monitor driver input of VINs/PDA data, following up as required.
• Conduct audits on delivery addresses, rates assigned on TMS, and job scheduling.
• Update driver holiday and sickness records in TMS.
• Adapt to changing priorities and undertake additional duties as needed.

Requirements:

• Experience and knowledge of the Road Haulage industry.
• Good geographic understanding of the UK.
• Excellent Excel skills, including formulas, lookups, and data cross-referencing.
• Ability to manage multiple tasks and prioritise effectively under pressure.
• Strong problem-solving skills and adaptability.
• Excellent communication skills and telephone manner.
• Able to work independently while being a team player.
• Meticulous attention to detail with an enquiring mindset.
• Reliable, tolerant, flexible, and willing to take on new responsibilities.

What We Offer:

• Permanent, full-time role with competitive salary of £27,150 per annum.
• Monday to Friday, day shift working hours.
• Opportunity to work in a supportive and dynamic team environment.
• Career development prospects within the transport sector.

Interested?

Apply now or contact Kristy at Acorn by Synergie's Chippenham branch today for more information!

Acorn by Synergie acts as an employment agency for permanent recruitment.