Transport Coordinator

Royal Dutch LV Logistics; Tees Valley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A logistics company in Tees Valley is seeking a Transport Coordinator to oversee daily operations and ensure customer satisfaction. The successful candidate will manage driver and customer interactions, coordinate delivery schedules, and resolve scheduling issues. The role offers a salary starting from £25k, a full-time permanent position with numerous benefits including performance bonuses, 25 days annual leave, and health care plans.

Benefits

Performance bonuses

25 days annual leave

Bike2Work Scheme

Health Care Plan

Wellbeing Package

Qualifications

• Positive, enthusiastic, dedicated individual who fits into a busy team.
• Good local geographical knowledge for planning delivery routes.
• Excellent written and oral communication skills for liaising with customers and team members.

Responsibilities

• Assist in managing daily customer, driver, and depot issues.
• Plan and co-ordinate orders for collection and delivery.
• Resolve vehicle/driver scheduling issues effectively.

Skills

Customer service skills

Organisational skills

Proficiency in Microsoft 365

Decision making

Team working ethic

Job description

Key Responsibilities Of Our Transport Coordinator

• Assist in the management and smooth running of the network, dealing with daily customer, driver and depot issues with a focus on customer needs and expectations.
• Assist with driver compliance, vehicle servicing compliance and defects.
• Plan, co‑ordinate and prioritise incoming orders for collection and delivery to ensure specified timings are met.
• Liaise between drivers, network members and external customers.
• Effectively resolve vehicle/driver scheduling issues.
• Plan available resources for collections and deliveries to maintain customer service expectations.
• Brief drivers on duties, including collection points, delivery points, pallet quantities, weights and special instructions.
• Liaise, brief and debrief warehouse and administration teams.
• Provide daily operational KPIs.
• Ensure customer delivery needs are met.
• Effectively resolve customer complaints and service failures.

What We Are Looking For In Our Transport Coordinator

• Positive, enthusiastic, dedicated and able to fit into a busy and productive team.
• Good local geographical knowledge.
• Proficiency in Microsoft 365 – Excel, Word, Outlook, PowerPoint and internal systems.
• Excellent organisational and planning skills, able to work in a pressurised environment.
• Ability to balance conflicting priorities with strong decision making.
• Excellent customer service skills.
• Excellent written and oral communication skills.
• Articulate, with meticulous attention to detail.
• Strong team working ethic, influencing and negotiating skills.
• Tenacity to succeed and ability to grow in the role.

The role includes cover for night trunk dispatch shift 9:30 am–6 pm, required during holiday and sickness periods.

The successful candidate will be a member of a small team and report directly to the UPN Manager. This is a full‑time permanent position with a starting salary from £25 k subject to experience. Typical hours are 9 am to 5 pm.

Why Join Us?

Competitive Salary & Benefits Package: We offer an attractive salary and benefits package, including:

• Performance bonuses
• 25 days annual leave + Bank holidays + birthday off if it falls on a working day
• Bike2Work Scheme
• Electric Car Salary Sacrifice Scheme
• Health Care Plan
• Wellbeing Package including discounted gym memberships, mental health support, GP anytime service
• Occupational Sick pay

To discuss this role further please contact Gary McMullen at [e-mail].

Please note, only successful candidates will be contacted.