Trainee Credit Controller

Complii; England; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

A market-leading compliance service provider is seeking a Trainee Credit Controller to manage collections and maintain customer relationships. This role provides full training and support for candidates looking to build a career. Key responsibilities include managing debts, liaising with customers, and supporting financial reporting. Ideal for those eager to learn, with strong communication skills and attention to detail. Competitive salary and flexible working arrangements offered.

Benefits

Competitive salary

Flexible working from home after probation

Qualifications

• No formal qualifications required, willingness to learn is key.
• Strong communication and confidence are essential for phone interactions.

Responsibilities

• Manage and collect company debts, monitoring overdue payments.
• Liaise with customers to secure prompt payments and resolve queries.
• Prepare debtor reports and support month-end and year-end reporting.

Skills

Strong negotiation skills

Excellent communication skills

Ability to work under pressure

Attention to detail

Organizational abilities

Proficient in Microsoft Excel

Tools

Accounting/ERP systems

Job description

We re hiring a Trainee Credit Controller to join our team here at Zeta Services, based in Bicester.

Full support and training will be provided for those who are wishing to take their first steps into building a career in this area. You re not required to have any formal qualifications or prior experience but what is important is your willingness to learn and your ability to put into practice what you ve learned. First and foremost, you ll be on the phone a lot, so confidence and strong communication is needed, and we ll show you the rest. There will also be the opportunity for you to assist in the wider financial team when the time is right.

You ll be responsible for managing the company s debtor ledger, ensuring timely collection of payments, minimising bad debt exposure, and maintaining positive customer relationships. This role plays a key part in safeguarding the company s cash flow while providing an efficient and professional service to both internal and external stakeholders.

Zeta Services provide market leading products, services and technologies that enable organisations to endure they meet their environmental, health, safety and risk management obligations across several key compliance areas including Water, Fire, Business Continuity and Energy.

What you receive for joining us:

We re offering a salary of GBP23,962 to GBP28,000 per annum, depending on relevant skills, along with a strong package designed to support you both in and out of work that we d be happy to tell you about. The working hours are Monday to Thursday either 8am–4.15pm or 8.45am–5pm, Friday 8am–3.15pm or 8.45pm–4pm. There is also the opportunity of you working from home one day per week after your probation period.

Here s a look at some of the things you ll be doing:

• Manage and collect company debts in line with agreed terms, monitoring accounts for overdue payments, negotiating payment arrangements, and escalating problem accounts to management when necessary
• Liaise with customers via phone, email, and written correspondence to secure prompt payment, resolve non–payment queries, and maintain accurate, up–to–date debtor records
• Assess customer creditworthiness, review credit limits, and ensure compliance with company policies, data protection laws, and financial regulations
• Prepare aged debtor reports, provide regular updates on collection progress, and support month–end and year–end reporting requirements

Can you show experience in some of these areas:

• Strong negotiation, communication, and professional telephone skills
• Skilled in working under pressure, meeting collection targets, and managing multiple priorities effectively
• High level of accuracy, attention to detail, and excellent organisational abilities
• Proficient in Microsoft Excel and experienced with accounting/ERP systems

Do you see yourself reflected in the description above? If so, we encourage you to submit your application today. Uncertain whether your skills align perfectly? Don't hesitate to apply regardless; we value candidates with diverse skill sets and will carefully consider all applicants.

Introducing our organisation:

Zeta Services: We proud to be part of Complii. We collaborate with clients in sectors such as Education, Health, Care Homes, Public Sector, Local Authority, Industry, Pharmaceutical, Hospitality, Leisure, Food & Beverage, Retail, and Media, to ensure risk reduction, safety improvement, and regulatory compliance.