Trainee Credit Controller

Complii; Bicester; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

A leading financial services organization based in Bicester is seeking a Trainee Credit Controller. The role provides full training with no prior experience necessary. Responsibilities include managing the debtor ledger, ensuring timely payment collection, and maintaining customer relationships. Candidates should demonstrate strong negotiation and communication skills, and proficiency in Microsoft Excel is preferred. This position offers a salary of £23,962 to £28,000 per annum with flexible working options available after the probation period.

Qualifications

• No formal qualifications required but willingness to learn is essential.
• Ability to manage time effectively and meet collection targets.
• Confidence in engaging with customers via phone and email.

Responsibilities

• Manage and collect company debts while monitoring accounts for overdue payments.
• Liaise with customers to secure prompt payment and resolve queries.
• Prepare aged debtor reports and support financial reporting requirements.

Skills

Strong negotiation skills

Excellent communication

Professional telephone skills

Ability to work under pressure

Attention to detail

Organisational abilities

Proficiency in Microsoft Excel

Experience with accounting / ERP systems

Tools

Microsoft Excel

Accounting / ERP systems

Job description

We’re hiring a Trainee Credit Controller to join our team here at Zeta Services, based in Bicester.

Full support and training will be provided for those who are wishing to take their first steps into building a career in this area. You’re not required to have any formal qualifications or prior experience but what is important is your willingness to learn and your ability to put into practice what you’ve learned. First and foremost, you’ll be on the phone a lot, so confidence and strong communication is needed, and we’ll show you the rest. There will also be the opportunity for you to assist in the wider financial team when the time is right.

You’ll be responsible for managing the company’s debtor ledger, ensuring timely collection of payments, minimising bad debt exposure, and maintaining positive customer relationships. This role plays a key part in safeguarding the company’s cash flow while providing an efficient and professional service to both internal and external stakeholders.

Zeta Services provide market leading products, services and technologies that enable organisations to endure they meet their environmental, health, safety and risk management obligations across several key compliance areas including Water, Fire, Business Continuity and Energy.

What you receive for joining us:

We’re offering a salary of £23,962 to £28,000 per annum, depending on relevant skills, along with a strong package designed to support you both in and out of work that we’d be happy to tell you about. The working hours are Monday to Thursday either 8am-4.15pm or 8.45am-5pm, Friday 8am-3.15pm or 8.45pm-4pm. There is also the opportunity of you working from home one day per week after your probation period.

Here’s a look at some of the things you’ll be doing:

• Manage and collect company debts in line with agreed terms, monitoring accounts for overdue payments, negotiating payment arrangements, and escalating problem accounts to management when necessary
• Liaise with customers via phone, email, and written correspondence to secure prompt payment, resolve non-payment queries, and maintain accurate, up-to-date debtor records
• Assess customer creditworthiness, review credit limits, and ensure compliance with company policies, data protection laws, and financial regulations
• Prepare aged debtor reports, provide regular updates on collection progress, and support month-end and year-end reporting requirements

Can you show experience in some of these areas:

• Strong negotiation, communication, and professional telephone skills
• Skilled in working under pressure, meeting collection targets, and managing multiple priorities effectively
• High level of accuracy, attention to detail, and excellent organisational abilities
• Proficient in Microsoft Excel and experienced with accounting / ERP systems

Do you see yourself reflected in the description above? If so, we encourage you to submit your application today. Uncertain whether your skills align perfectly? Don't hesitate to apply regardless; we value candidates with diverse skill sets and will carefully consider all applicants.

Introducing our organisation:

Zeta Services : We proud to be part of Complii. We collaborate with clients in sectors such as Education, Health, Care Homes, Public Sector, Local Authority, Industry, Pharmaceutical, Hospitality, Leisure, Food & Beverage, Retail, and Media, to ensure risk reduction, safety improvement, and regulatory compliance