Trainee Controller

Arriva Group; Reading; On-site; GBP 42,000 - 50,000; Full time

Job summary

A leading transport organization in Reading is seeking a dedicated Controller to join the Route Performance Team. This role involves managing bus services in the Transport for London network, guiding drivers to ensure safe and timely operations. Candidates must have strong communication and leadership skills. The position offers a supportive training program and attractive compensation rates. Join us and make a difference in public transport!

Benefits

Free Travel with FL Oyster Bus Pass

Access to employee benefits platform

Employee Assistance Programme

Generous Leave: 33 days holiday

Company bonus structure

Qualifications

• Clear and fluent English is essential for communication.
• Logical approach to problem-solving is required.
• Ability to maintain composure and make sound decisions in high-pressure scenarios.

Responsibilities

• Manage services within the Transport for London network.
• Guide drivers and ensure buses run safely and on time.
• Communicate with drivers and oversee bus services using technology.

Skills

Strong Communication Skills

Critical Thinking

Calm Under Pressure

Situational Awareness

Team Leadership

Job description

Are you ready to embark on a rewarding career in the dynamic world of bus service management? Arriva London is seeking driven, adaptable, and dedicated individuals to join our Route Performance Team as Controllers. This is your chance to thrive in a challenging yet highly rewarding role, supported by comprehensive training and a clear progression path.

Bus Service Management

As an Arriva Controller, you’ll be at the forefront of keeping London moving. In this role, you’ll manage services within the demanding Transport for London (TFL) network, guiding drivers and ensuring buses run safely, efficiently, and on time.

Controllers are the backbone of our 24/7 operation, working shifts to:

• Communicate with drivers via radio and face-to-face.
• Use advanced GPS tracking and other technologies to oversee bus services.
• Ensure compliance with TFL standards.

Training & Progression

Our recruitment process includes an initial application review and interview. If selected:

Training:

A paid 4-week training course equips you with the skills and knowledge to succeed.

Mentorship:

Following training, you’ll be paired with a mentor to support your transition into the role.

Earnings

• Trainee Controller Rate (0–6 months): £42,000
• Controller Rate (6–18 months): £44,000
• Controller Rate (18+ months): £49,337
• Overtime Rate: £29.03/hour

(Rates are subject to an annual salary review.)

Schedule:

Five days out of seven, on a rolling rota, including weekends.

What We’re Looking For

We’re seeking individuals who thrive in fast-paced, problem-solving environments and demonstrate exceptional communication and leadership skills. Successful candidates will possess:

• Strong Communication Skills: Clear and fluent English is essential, with the ability to communicate effectively at all levels.
• Critical Thinking: A logical approach to problem-solving and the ability to assess situations quickly and accurately.
• Calm Under Pressure: The ability to maintain composure and make sound decisions in high-pressure scenarios.
• Situational Awareness: A sharp understanding of dynamic environments and the ability to adapt accordingly.
• Team Leadership: The ability to influence behaviours and build positive working relationships at all levels.

Why Join Us?

At Arriva London, we value and reward your commitment. Here’s what we offer:

Free Travel:

FL Oyster Bus Pass (plus a nominee pass after 3 months’ service)

Exclusive Discounts:

Access to Arriva Village, our employee benefits platform, featuring discounts from top retailers.

Health & Wellbeing

• Employee Assistance Programme (Health Assured) offering support on family, financial, and childcare matters.
• Generous Leave: 33 days of holiday (including bank holidays), with increases based on service length.
• Performance Rewards: A company bonus structure.

Take the Next Step

If you’re passionate about making a difference and being part of a highly skilled team, apply today and start your journey toward becoming an Arriva London Controller.