Train Coordinator

Manchester Arndale; City Of London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading facilities management company is seeking a Train Coordinator to manage cleaning operations at the station. The role involves overseeing cleaning processes, communicating with team leaders, and ensuring safety and cleanliness for train services. Ideal candidates should possess excellent communication and customer service skills. The job requires flexibility in schedule, with shifts varying weekly.

Qualifications

• Must possess good and polite communication skills.
• Provide excellent customer service to visitors and colleagues.
• Flexibility on mornings and afternoons as rosters vary weekly.

Responsibilities

• Set up the computer and software for operation.
• Communicate with Team Leaders about train arrivals.
• Log any sickness or absence in the Absence Logbook.

Skills

Good communication skills

Excellent customer service

Flexibility in schedule

Tools

Web Gemini

Darwin

Open Train Times

Job description

About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

About The Role

Days of Working: 3 x AM 0615 - 1415 & 3 x PM 1415 - 2215, Sunday off.

We are currently recruiting for a Train Coordinator to support at our client’s site.

As a Train Coordinator at OCS, you will play a crucial role in providing safe, clean environments for those using the train services. The overall purpose of this position is to control from the desk the operational cleaning process for the day. It is a highly challenging position and you must gain good IT skills and knowledge of several computer programs.

Main role is to communicate to the Team Leaders and cleaning operatives when trains land to the station and delegate the levels of cleaning to be complete depending on arrivals / departures and location of the trains.

Main Duties and Responsibilities

• Setting up the computer and programs (Web Gemini, Darwin, Open Train Times).
• Switch on the Site phones and check on any information left from day before.
• Print daily Simplifiers, Team Leaders daily sheets, phones signing sheet, platform countdown sheets.
• Update the Simplifiers with the daily Head codes and Fleet numbers.
• Make sure Radios and Team Leader’s phones are working perfectly, charge them if necessary.
• Log any sickness or absence in the Absence Logbook and report immediately to Supervisor or Manager.
• Communicate and delegate to any of the Group’s Team Leaders a Train before any This arrive in the Station, it is very important that the coordinator give the teams enough time to reach the platform before the train arrives and designate a level of cleaning depending on the circumstance and availability of times before passengers boarding.
• Log in the simplifier any special information during the day, finishing team times, log any cancellation/reports from Controller or operatives and report to the supervisor or Manager of any important information.
• Cover any vacancy in the rosters if the supervisor is not available

Additional duties

• As a coordinator you are responsible of the opening and closure of the site, you have the responsibility of the security of our office when your supervisor or manager are not on site.
• Check the previous Coordinator hand over report and act on any important request or report to Supervisor once arrive on site.
• Get in touch with main Network Rail controller and find out about any Out-stables, delegate and make sure this is getting clean.

Key Skills and Qualities needed

• Provide a good and polite communication with visitors, customers and work colleagues.
• Provide excellent Customer service skills.
• Flexibility on mornings and afternoons as rosters vary weekly.
• Help to control the stock and consumables when supervisor is not around.
• Make sure every team has the correct equipment (hoovers), phones and the Team Leader sign IN and OUT for this, in case this is not happening report to your supervisor or manager.
• Allocate trains to the teams equally and fairly.

How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.